ComPsych

Guidance Consultant – Clinical EAP Intake and Triage

ComPsych

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $19 per hour

About the role

  • Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor.
  • Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery.
  • Using critical thinking and problem-solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction.
  • Educate client about resources, eligibility, and services with a positive and professional approach.
  • Maintain complete and accurate documentation of cases within our proprietary database.
  • Maintain awareness of emerging behavioral health trends and best practices to enhance service delivery.
  • Collaborate with internal teams to ensure continuity of care and alignment with client-specific service expectations.
  • Other duties as assigned.

Requirements

  • Master's degree in Social Work, Counseling, or Psychology required.
  • Exceptional communication skills, with strong focus on customer service.
  • Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills.
  • Clinical assessment experience in the following areas: mental health, chemical dependency, and crisis stabilization.
  • High-speed internet and a professional workspace that is free from distraction, disruption or outside noise.
Benefits
  • Full benefits package, including Paid Time Off (PTO)
  • medical
  • dental
  • vision
  • 401(k) with match
  • robust EAP
  • wellness program
  • and much more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
clinical intakesclinical assessmentmental healthchemical dependencycrisis stabilizationdocumentationproblem-solvingcritical thinkingcustomer service
Soft Skills
communicationmulti-taskingquick thinkingpositive attitudeprofessionalismcollaboration
Certifications
Master's degree in Social WorkMaster's degree in CounselingMaster's degree in Psychology