ComPsych

Absence Account Manager

ComPsych

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $60,000 - $72,000 per year

About the role

  • Own and manage the overall customer satisfaction and retention of many of ComPsych’s customers
  • Meet goals of client retention and account growth by meeting customer satisfaction rating metrics and identifying upsell opportunities
  • Demonstrate a thorough understanding of your customers' business, human capital, and benefits concerns
  • Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
  • Provide project management, communication strategy development, internal staff training, and customer staff training to newly implemented accounts
  • Establish a strong relationship with your clients
  • Investigate, track, and resolve customer and client concerns
  • Prepare utilization related analysis and trend reports to evaluate and proactively recommend improvements
  • Establish and build strong working relationships with ComPsych’s business leaders and team members
  • Other duties as assigned

Requirements

  • Bachelor’s degree required, Master’s preferred
  • Strong experience providing strategic account management to accounts required
  • Account management experience in insurance, benefits, healthcare, or human resources-related services required
  • Proven track record of successfully selling additional service lines to current customers
  • Project management, critical thinking skills, and strong attention to detail required
  • Stable work history required
  • Strong skills in Microsoft Office Suite required; CRM experience a plus
  • Travel as necessary to meet with new and existing customers (approximate travel could be up to 25%)
Benefits
  • Full benefits package including Paid Time Off (PTO)
  • Medical, dental, and vision coverage
  • 401(k) with match
  • Robust EAP
  • Wellness program
  • and much more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementproject managementstrategic account managementcustomer satisfaction metricsutilization analysistrend reportingCRM experienceMicrosoft Office Suite
Soft Skills
communication strategy developmentcritical thinkingattention to detailrelationship buildingcustomer serviceproblem solving
Certifications
Bachelor’s degreeMaster’s degree