ComPsych

Bilingual Clinical Manager, Behavioral Health

ComPsych

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$80,000 - CA$110,000 per year

About the role

  • Oversees a unit of master’s level clinicians and provides direction and coaching, when needed
  • Manage the operations of the office, including maintaining effective and efficient operations systems and services
  • Manage complicated inquiries, educate providers/clients and reconcile inconsistencies and procedural difficulties
  • Oversee key operation metrics such as: call monitoring, queue management, productivity, quality of delivery and documentation
  • Monitor daily activities within the department, including but not limited to provider requests, service requests, staff scheduling
  • Partner with the leadership team to appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
  • Represent Operations in Partnership meetings, as needed
  • Deliver continuous training for staff regarding implementation of new services, programs and accounts
  • Travel is necessary to meet new and existing customers (approximate travel required is 10%)
  • Perform other duties as assigned

Requirements

  • French bilingual language fluency is 100% required
  • Communicates effectively in various settings, actively listening and adapting messages to meet the needs of varied audiences.
  • Delivers timely and relevant information ensuring clarity and understanding in all communications.
  • Drives Engagement – Creates a climate where direct reports are motivated to do their best to help the organizations meet its goals and objectives.
  • Builds Effective Teams – Builds teams that are collaborative, inclusive and purpose driven, encouraging collaboration and alignment to achieve departmental goals.
  • Resourcefulness-Securing and deploying resources effectively and efficiently
  • Ensures Accountability – Models ownership and accountability through consistent follow-through, setting the standard for individual and team performance.
  • Establishes clear expectations, tracks progress and ensures results by proactively managing performance.
  • Interpersonal Savvy - Relating openly and comfortably with diverse groups of people
  • Develops Talents - Developing people to meet both their career goals and the organization’s goals
  • Directs Work - Providing direction, delegating, and removing obstacles to get work done
  • Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
  • Decision Quality -Making good and timely decisions that keep the organization moving forward
  • MA, MSW or RN in Counseling, Social Work, or Nursing required
  • Current licensure required
  • 5+ years of supervisory experience including goal setting, training, performance evaluations and recruiting, preferred
  • Superior critical thinking skills in order to resolve client/employee issues effectively
  • Strong verbal and written communication skills
  • Excellent customer service orientation
  • Previous call center experience a plus
  • Self-starter with ability to multi-task and work autonomously
  • Excellent organizational and project management skills
  • Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
  • Ability to be present on camera during work-related trainings, meetings, and/or events
  • Must be able to sit or stand at a desk for prolonged periods while working on a computer.
Benefits
  • Full benefits package, including Paid Time Off (PTO)
  • medical, dental, vision
  • 401(k) with match
  • robust EAP
  • wellness program
  • much more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
supervisory experiencegoal settingtrainingperformance evaluationsrecruitingcall center experiencecritical thinkingproject managementbilingual French fluencylicensure in Counseling, Social Work, or Nursing
Soft Skills
effective communicationactive listeningdrives engagementbuilds effective teamsresourcefulnessensures accountabilityinterpersonal savvydevelops talentsdirects workaction oriented
Certifications
MAMSWRNcurrent licensure