Director of Strategic Operations Initiatives, Absence
ComPsych
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Own end-to-end execution of strategic initiatives that reimagine employee experience through digital, real-time, OMNI channels (web, mobile, IVR, chatbot)
- Lead the modernization of legacy, manual processes through intelligent automation, including AI, OCR, RPA, and straight-through processing
- Translate future-state strategies into executable plans, funding cases, go to market strategies, and governance models
- Lead initiatives from early concept and business case through implementation, adoption, and value realization
- Act as the accountable delivery lead for complex, high-visibility programs with material operational and experience impact
- Partner with Product & Technology and Operations to scale automation responsibly, improving speed, accuracy, and compliance while reducing unit cost and dependency on manual effort
- Execute the Right Work | Right Role | Right Time workforce model
- Establish and operate strong program governance, escalation paths, and executive reporting mechanisms
- Act as a trusted partner to senior leaders, providing clear insights, decision support, and execution intelligence
- Track and report benefits realization, ensuring value is sustained post-implementation
Requirements
- Bachelor’s degree required, preferably in Business, Operations, or a related field; MBA or advanced degree preferred
- Professional certifications such as PMP, Lean Six Sigma, Agile, or similar delivery credentials preferred
- 7+ years of experience leading enterprise transformation, strategic initiatives, program delivery, or operational modernization
- Demonstrated success executing complex, cross-functional initiatives in regulated, highly complex, and fast-paced environments
- Strong experience with digital transformation, automation, and operating-model redesign
- Proven ability to lead through ambiguity, manage escalations, and deliver results under pressure
- Exceptional executive communication, governance, and stakeholder-management skills
- Hands-on experience with AI, OCR, workflow orchestration, or intelligent automation platforms preferred
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Self-starter with the ability to multi-task, prioritize, and work autonomously
- Strong analytical, problem-solving, and strategic thinking capabilities
Benefits
- Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
- Competitive pay with annual increases
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
intelligent automationAIOCRRPAworkflow orchestrationdigital transformationoperating-model redesignprogram deliverystrategic initiativescross-functional initiatives
Soft Skills
executive communicationgovernancestakeholder managementanalytical skillsproblem-solvingstrategic thinkingability to lead through ambiguitymulti-taskingprioritizationself-starter
Certifications
PMPLean Six SigmaAgile