ComPsych

Absence Customer Experience Specialist

ComPsych

full-time

Posted on:

Origin:  • 🇺🇸 United States • Idaho, Illinois

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Salary

💰 $16 - $17 per hour

Job Level

Junior

About the role

  • Illinois-based Absence Customer Experience Contact Center Specialist assists customers with FMLA, ADA, and other leaves
  • Handles high-volume calls; documents leaves; communicates clearly; adheres to schedules; supports ongoing training; provides timely responses
  • Reports to Customer Experience Team Lead; requires attention to detail and commitment to quality
  • Primary responsibilities: administer and adjust FMLA, State, ADA, and company leaves; handle high volume of calls; follow up via phone and email; ensure timely processing of leave requests
  • Maintain documentation in proprietary database; maintain confidentiality; respond to communications; prioritize daily tasks; participate in ongoing education; provide innovative ideas

Requirements

  • Bachelor’s Degree preferred, High School Degree or equivalent required
  • 1-3 years Customer Service experience required
  • Call Center experience preferred
  • Employee benefits administration and/or FMLA administration a plus
  • Exceptional communication and organization skills, with strong focus on customer service
  • Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
  • Computer literate and proficient in Microsoft Office Suite
  • Bilingual Spanish is a plus
  • High-speed internet and a professional workspace that is free from distraction, disruption or outside noise