ComPsych

Vice President, Strategic Customer Partnerships

ComPsych

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Job Level

Lead

About the role

  • Provide transformational account leadership direction as a key member of the management team to foster continuous development in service delivery, customer satisfaction and retention and growth
  • Establish and execute a strategy to increase performance, revenue and profitability which includes reviewing existing product portfolios, providing recommendations for new product development, and developing communication initiatives
  • Oversee all types of ComPsych Accounts but with a specific focus on strategic distribution partners
  • Partner with internal resources to recruit, develop and manage a high caliber workforce
  • Establish and build strong working relationships with business leaders and team members
  • Coach team members to enhance their client relationship skills and their understanding of their customers' business and human capital and benefits issues
  • Ensure the effective delivery of programs to large, complex accounts, including implementation planning, communications, training, issue resolution and reporting
  • Identify, create and execute enhancements to customer service delivery which may include processes, tools and automation
  • Identify potential upsell opportunities to better satisfy customer needs while increasing ComPsych’s overall profitability
  • Collaborate with senior leadership team to ensure ComPsych is strategically positioned for continual growth and remains at the leading edge of the industry
  • Other duties as assigned

Requirements

  • 10+ years Sr. Sales and/or Account Management Leadership Experience; Partner/distribution partner management experience a plus
  • Demonstrated success of managing and developing a team of strategic account managers who handle large, complex customers in the HR service, employee benefits or insurance industry
  • Proven track record selling additional service lines to current customers
  • Travel as necessary to meet with new and existing customers
  • BS/BA required; MBA a plus
  • International experience a plus
  • Excellent computer skills including fluency in the Microsoft Office suite; CRM experience is a requirement
  • Stable work history required
  • Must have high-speed internet and workspace free from distraction, disruption or noise
  • Ability to be on camera when attending work related trainings, meetings and/or events
  • Must be able to sit or stand at a desk for prolonged periods of time while working on a computer.
Benefits
  • Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
  • Competitive pay with annual increases

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementsales leadershipteam developmentcustomer service deliveryproduct developmentupsellingimplementation planningissue resolutioncommunication initiativesstrategic planning
Soft skills
transformational leadershiprelationship buildingcoachingcustomer relationship skillscollaborationstrategic thinkingproblem solvingadaptabilitycommunicationteam management
Certifications
BS/BAMBA