ComPsych

Vice President, Strategic Customer Partnerships

ComPsych

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Job Level

Lead

About the role

  • Provide transformational account leadership direction as a key member of the management team to foster continuous development in service delivery, customer satisfaction and retention and growth
  • Establish and execute a strategy to increase performance, revenue and profitability which includes reviewing existing product portfolios, providing recommendations for new product development, and developing communication initiatives
  • Oversee all types of ComPsych Accounts but with a specific focus on strategic distribution partners
  • Partner with internal resources to recruit, develop and manage a high caliber workforce
  • Establish and build strong working relationships with business leaders and team members
  • Coach team members to enhance their client relationship skills and their understanding of their customers' business and human capital and benefits issues
  • Ensure the effective delivery of programs to large, complex accounts, including implementation planning, communications, training, issue resolution and reporting
  • Identify, create and execute enhancements to customer service delivery which may include processes, tools and automation
  • Identify potential upsell opportunities to better satisfy customer needs while increasing ComPsych’s overall profitability
  • Collaborate with senior leadership team to ensure ComPsych is strategically positioned for continual growth and remains at the leading edge of the industry
  • Other duties as assigned

Requirements

  • 10+ years Sr. Sales and/or Account Management Leadership Experience; Partner/distribution partner management experience a plus
  • Demonstrated success of managing and developing a team of strategic account managers who handle large, complex customers in the HR service, employee benefits or insurance industry
  • Proven track record selling additional service lines to current customers
  • Travel as necessary to meet with new and existing customers
  • BS/BA required; MBA a plus
  • International experience a plus
  • Excellent computer skills including fluency in the Microsoft Office suite; CRM experience is a requirement
  • Stable work history required
  • Must have high-speed internet and workspace free from distraction, disruption or noise
  • Ability to be on camera when attending work related trainings, meetings and/or events
  • Must be able to sit or stand at a desk for prolonged periods of time while working on a computer.
Benefits
  • Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
  • Competitive pay with annual increases
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementsales leadershipteam developmentcustomer service deliveryproduct developmentupsellingimplementation planningissue resolutioncommunication initiativesstrategic planning
Soft Skills
transformational leadershiprelationship buildingcoachingcustomer relationship skillscollaborationstrategic thinkingproblem solvingadaptabilitycommunicationteam management
Certifications
BS/BAMBA