Technical Claims Manager
Compre Group
Technical Claims Manager – Direct
Compre Group
full-time
Posted on:
Location Type: Hybrid
Location: Manchester • New Hampshire • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Ensure the group claims handling philosophy is complied with by our internal and external claims handlers.
- Upholding level of customer service in Claims measured through client feedback, minimized complaints and internal SLAs.
- Delivery of required levels of Claims performance outcomes spanning a range of key metrics, including indemnity control, claims savings, expense cost control and other identified claim KPIs.
- Technical management of complex claims, ensuring an appropriate level of technical skill exists within internal and external teams.
- Management of internal claims resources, ensuring objectives set in line with KPIs and objectives, direction set and performance managed.
- Monitoring and controlling claims leakage identified through peer review and audit.
- Review and oversight of claims referred from TPAs outside of their delegated authorities.
- Maintaining and developing level of claims handling skill within the Claims Team through training and skill assessment.
- Technical assistance to Claims Due Diligence process in support of new business acquisitions where requisite skills are available.
- Ensure appropriate claims coverage considerations and work with Legal team
Requirements
- Right to work in this location
- 10+ years of handling complex claims and coverage experience and/or related insurance experience required.
- Good influencing skills, both with counterparties and in leading and guiding junior members of the team.
- Good level of computer skills using MS Excel and Word as well as other systems
- Flexibility to hone existing knowledge to deal with new books of business when acquired.
- Build, manage and mentor a team utilizing the Compre Values
- Day to day management and performance management of a team of claim professionals
- Experience in testifying in disputes, both as a corporate and fact witness
Benefits
- Flex First
- Competitive salary and bonus eligible
- Medical, EAP, dental, & vision insurance for individuals and families
- Excellent HSA plan with Compre funding Life Insurance
- 401k with Company Match
- Company Off-Site Meetings
- Remote Worker Expenses
- Health and Wellbeing Programs
- Employee Referral Program
- Advancing your professional development through ongoing learning opportunities.
- Generous vacation and holiday schedule
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims handlingclaims performance managementindemnity controlclaims savingsexpense cost controlclaims KPIsclaims leakage monitoringclaims due diligencecomplex claims managementcoverage experience
Soft skills
customer serviceinfluencing skillsteam leadershipmentoringflexibilityperformance managementguiding junior memberscommunicationtrainingskill assessment
