Manager

• Ensure the group claims handling philosophy is complied with by our internal and external claims handlers.**• Upholding level of customer service in Claims measured through client feedback, minimized complaints and internal SLAs.**• Delivery of required levels of Claims performance outcomes spanning a range of key metrics, including indemnity control, claims savings, expense cost control and other identified claim KPIs.**• Technical management of complex claims, ensuring an appropriate level of technical skill exists within internal and external teams.**• Management of internal claims resources, ensuring objectives set in line with KPIs and objectives, direction set and performance managed. **• Monitoring and controlling claims leakage identified through peer review and audit.**• Review and oversight of claims referred from TPAs outside of their delegated authorities.**• Maintaining and developing level of claims handling skill within the Claims Team through training and skill assessment.**• Technical assistance to Claims Due Diligence process in support of new business acquisitions where requisite skills are available.**• Ensure appropriate claims coverage considerations and work with Legal team to ensure consistent and appropriate coverage reviews.**• Lead team in due diligence efforts and represent claims in efforts review of potential new business.******

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