Compound Growth Marketing

Account Manager

• Serve as the relationship owner for an assigned portfolio of B2B technology clients
• Build and maintain direct relationships with VP and C-suite stakeholders, establishing CGM as a trusted strategic partner — not a vendor
• Lead quarterly business reviews focused on forward-looking alignment, growth planning, and mutual accountability — not backward-looking performance recaps
• Facilitate monthly adjustment calls that surface emerging risks, reinforce the strategic plan, and maintain executive-level engagement
• Run client onboarding through a formal alignment session on day one, establishing business goals, stakeholders, risks, and opportunities before any execution begins
• Deliver proactive communication cadences that eliminate reactive escalations and prevent clients from ever being surprised
• Create and maintain both an internal account plan and a client-facing roadmap co-created with decision-makers
• Actively track account health using factual, objective indicators related to stakeholder access, campaign performance, and planning alignment
• Identify and escalate churn risk early with documented signals, revenue at risk estimates, and mitigation plans
• Report portfolio health and revenue forecasts to the VP of Client Services on a consistent cadence
• Manage contact strategy across each client's org, building person-to-person relationships at every level, not just the primary point of contact
• Conduct continuous business discovery to surface client priorities, organizational changes, and unmet needs beyond the current engagement scope
• Identify organic expansion opportunities and action those when the timing and fit are right
• Grow Revenue Under Management across the portfolio by deepening strategic alignment and connecting client business goals to CGM's full range of capabilities
• Accurately forecast and act against client retention, including flagging accounts where retention concern exists
• Serve as the client-facing anchor of a multi-member client services pod
• Route tactical execution to the correct delivery team via the project manager, and performance direction to the Strategist, activating these and other specialist team members with the client when appropriate
• Collaborate with Paid Media, Demand Capture, and GTM Engineering teams to ensure delivery is consistently tied to client business outcomes
• Manage the transition from sales to client services, re-validating discovery and establishing strategic alignment from day one