Account Manager

Compound Growth Marketing

Account Manager managing relationships for B2B technology clients. Leading strategic conversations and ensuring alignment with client business goals in a fully remote environment.

Posted 6/10/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the relationship owner for an assigned portfolio of B2B technology clients
Build and maintain direct relationships with VP and C-suite stakeholders, establishing CGM as a trusted strategic partner — not a vendor
Lead quarterly business reviews focused on forward-looking alignment, growth planning, and mutual accountability — not backward-looking performance recaps
Facilitate monthly adjustment calls that surface emerging risks, reinforce the strategic plan, and maintain executive-level engagement
Run client onboarding through a formal alignment session on day one, establishing business goals, stakeholders, risks, and opportunities before any execution begins
Deliver proactive communication cadences that eliminate reactive escalations and prevent clients from ever being surprised
Create and maintain both an internal account plan and a client-facing roadmap co-created with decision-makers
Actively track account health using factual, objective indicators related to stakeholder access, campaign performance, and planning alignment
Identify and escalate churn risk early with documented signals, revenue at risk estimates, and mitigation plans
Report portfolio health and revenue forecasts to the VP of Client Services on a consistent cadence
Manage contact strategy across each client's org, building person-to-person relationships at every level, not just the primary point of contact
Conduct continuous business discovery to surface client priorities, organizational changes, and unmet needs beyond the current engagement scope
Identify organic expansion opportunities and action those when the timing and fit are right
Grow Revenue Under Management across the portfolio by deepening strategic alignment and connecting client business goals to CGM's full range of capabilities
Accurately forecast and act against client retention, including flagging accounts where retention concern exists
Serve as the client-facing anchor of a multi-member client services pod
Route tactical execution to the correct delivery team via the project manager, and performance direction to the Strategist, activating these and other specialist team members with the client when appropriate
Collaborate with Paid Media, Demand Capture, and GTM Engineering teams to ensure delivery is consistently tied to client business outcomes
Manage the transition from sales to client services, re-validating discovery and establishing strategic alignment from day one

Requirements

What you’ll need

4+ years of experience in a marketing agency environment
Documented experience owning client relationships across multiple seniority levels, including VP and C-suite stakeholders
Experience coordinating work across cross-functional teams with multiple specialties
Demonstrable AI tool fluency, represented as active, working knowledge of tools such as Claude, Google AI Studio, or comparable AI platforms used in a professional context
Strong written and verbal communication skills with the ability to translate complex performance data into clear executive-level insights and recommendations
Business acumen and executive presence — you can lead a strategic conversation without a slide deck and hold your own in a room with senior buyers

Benefits

Comp & perks

Comprehensive health, dental, and vision coverage
Fully remote work environment
Flexible work schedules
Unlimited PTO and sick leave
401(k) with company match
Parental leave
Home office / work-from-home stipend

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client relationship managementbusiness reviewsaccount health trackingchurn risk identificationrevenue forecastingstrategic alignmentbusiness discoveryorganic expansionproject managementcross-functional coordination

Soft Skills

communication skillsexecutive presencebusiness acumenrelationship buildingstrategic thinkingproactive communicationcollaborationleadershipproblem-solvingadaptability