ComplyRight, Inc.

Customer Service Representative

ComplyRight, Inc.

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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About the role

  • Handle account maintenance, reviewing documentation, processing wires, internal transfers, CD reinvestments and withdrawals, debit card requests, loan payments and advances
  • Respond to customer and internal service requests
  • Actively manage tickets in the KACE queue in accordance with SLAs
  • Ensure confidentiality of sensitive information
  • Report system downtime
  • Assist BSC Officers as needed
  • Serve as backup support for the Contact Center
  • Provide administrative and operational assistance to ensure efficient, accurate, and timely service delivery across the bank

Requirements

  • High school diploma or equivalent
  • 2+ years of banking experience, general office, administrative or related financial customer service experience in a financial institution
  • Must be self-motivated and detail oriented
  • Ability to multitask and prioritize work in fast paced environment
  • Ability to work in a team environment
  • Must be able to work independently and manage time and tasks wisely
  • Must be able to work a flexible schedule based on department needs
  • Must be able to master the ability to handle confidential information
  • Must be able to understand and implement job related policies and procedures
  • Must possess good verbal and written communication skills, interpersonal and organizational skills
  • Computer knowledgeable in MS Office Software (Excel, Word, and Outlook, Power Point)
  • Jack Henry experience and knowledge of banking laws and regulations, such as the Bank Secrecy Act/AML and Patriot
Benefits
  • None specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account maintenanceprocessing wiresloan paymentsadministrative assistanceoperational assistancecustomer serviceticket managementconfidential information handlingtime managementmultitasking
Soft Skills
self-motivateddetail orientedteamworkindependenceorganizational skillsverbal communicationwritten communicationinterpersonal skillsprioritizationflexibility