Comply365

Technical Support Engineer

Comply365

full-time

Posted on:

Location Type: Hybrid

Location: Tel Aviv • Israel

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Job Level

Junior

Tech Stack

SQL

About the role

  • Investigate complex technical issues
  • Analyze system behavior
  • Collaborate closely with Customer Success, Product, and R&D teams to deliver effective solutions
  • Provide high-quality technical support to enterprise customers

Requirements

  • 1+ years of experience in Technical Support / Application Support
  • Experience troubleshooting production systems or enterprise software environments
  • Strong analytical and problem-solving skills
  • Experience working with Windows Server environments
  • Knowledge of SQL and ability to write queries for troubleshooting
  • Experience with log analysis and technical investigation
  • Excellent communication skills in Hebrew and English (spoken and written)
  • Ability to prioritize tasks, multitask, and work collaboratively in a team environment
  • Strong technical curiosity and self-learning ability
Benefits
  • Full-time position
  • 24/7 shift-based support environment supporting global customers
  • Hybrid work model - at least two days per week in our Tel Aviv office
  • Occasional overtime or weekend work may be required
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Technical SupportApplication SupportTroubleshootingWindows ServerSQLLog AnalysisTechnical InvestigationAnalytical SkillsProblem-Solving
Soft Skills
Communication SkillsTeam CollaborationTask PrioritizationMultitaskingTechnical CuriositySelf-Learning