Comply365

Account Director

Comply365

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

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Job Level

Lead

About the role

  • Own the Business Development and Financial Performance of client.
  • Set and Agree Strategic Priorities and Account Goals for client.
  • Act as a Trusted Advisor and understand the strategy and priorities of a client.
  • Effectively articulate the customer’s current and future business priorities.
  • Personally own and be accountable for a Portfolio of clients in the Americas.
  • Focusing on Lead Generation and finding new business opportunities with clients.
  • Own the Contract Renewal process for these Customers including negotiating contracts.
  • Drive new business growth through greater customer advocacy and reference-ability.
  • Ensure effective monitoring of risk of Client Revenue (ARR) and Customer Satisfaction.
  • Relationship Mapping: Maintain senior level relationships across all functions of client.
  • Internal stakeholder management to achieve customer goals.
  • Global Travel to maintain customer relationships.
  • Work closely with operational and product teams to help co-ordinate solutions.
  • Capture, Review and improve on client interaction through setting KPI’s and account reviews.
  • Act as a point of escalation for the Customer for issues or feedback.

Requirements

  • 2 years’ Experience in Complex, B2B SaaS Account Management.
  • Previous Experience working in the Aviation industry is preferred.
  • Experience with Account Management principles (e.g. Key Account Management).
  • Commercially minded with strong business acumen, supported by analytical skills.
  • Detail oriented, driven, able to prioritize efficiently and take initiative.
  • Ability to build an excellent working relationship with all stakeholders, including Management and Operational teams.
  • At ease working in a fast-paced international environment with different cultures.
  • Willingness to travel and work extended hours to meet deadlines (when applicable).
  • Strong empathy for customer challenges and a passion for travel and technology.
  • Proven ability to work in a fast-paced global environment.
  • Excellent verbal and written communication.
  • Strong presentation skills and ability to effectively communicate technological solutions.
  • Educated to a diploma/degree level.
Benefits
  • Flexible work environment
  • Unlimited PTO
  • Comprehensive benefits package (medical, dental, vision, life insurance, disability insurance, HSA, and FSA)
  • Paid parental leave (12 weeks primary caregiver, 6 weeks secondary caregiver)
  • 401(k) plan with company match
  • Ample learning and development opportunities
  • Employee referral bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaS Account ManagementKey Account ManagementContract NegotiationKPI SettingAnalytical Skills
Soft Skills
Business AcumenDetail OrientedRelationship BuildingStakeholder ManagementEmpathyCommunication SkillsPresentation SkillsInitiativePrioritizationAdaptability
Certifications
DiplomaDegree