Comply365

Account Director

Comply365

full-time

Posted on:

Location Type: Hybrid

Location: Orlando • Florida • United States

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Job Level

Lead

About the role

  • Own the Business Development and Financial Performance of client
  • Set and Agree Strategic Priorities and Account Goals for client
  • Act as a Trusted Advisor and understand the strategy and priorities of a client
  • Effectively articulate the customer’s current and future business priorities
  • Personally own and be accountable for a Portfolio of clients in the Americas
  • Focusing on Lead Generation and finding new business opportunities with clients
  • Own the Contract Renewal process for these Customers including negotiating contracts
  • Drive new business growth through greater customer advocacy and reference-ability
  • Ensure effective monitoring of risk of Client Revenue (ARR) and Customer Satisfaction
  • Relationship Mapping: Maintain senior level relationships across all functions of client
  • Internal stakeholder management to achieve customer goals
  • Global Travel to maintain customer relationships
  • Work closely with operational and product teams to help co-ordinate solutions
  • Capture, Review and improve on client interaction through setting KPI’s and account reviews
  • Act as a point of escalation for the Customer for issues or feedback

Requirements

  • 2 years’ Experience in Complex, B2B SaaS Account Management
  • Previous Experience working in the Aviation industry is preferred
  • Experience with Account Management principles (e.g. Key Account Management)
  • Commercially minded with strong business acumen, supported by analytical skills
  • Detail oriented, driven, able to prioritize efficiently and take initiative
  • Ability to build an excellent working relationship with all stakeholders, including Management and Operational teams
  • At ease working in a fast-paced international environment with different cultures
  • Willingness to travel and work extended hours to meet deadlines (when applicable)
  • Strong empathy for customer challenges and a passion for travel and technology
  • Proven ability to work in a fast-paced global environment
  • Excellent verbal and written communication
  • Strong presentation skills and ability to effectively communicate technological solutions
  • Educated to a diploma/degree level.
Benefits
  • Flexible work environment
  • Unlimited PTO
  • Comprehensive benefits package (medical, dental, vision, life insurance, disability insurance, HSA, and FSA)
  • Paid parental leave (12 weeks primary caregiver, 6 weeks secondary caregiver)
  • 401(k) plan with company match
  • Ample learning and development opportunities
  • Employee referral bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaS Account ManagementKey Account ManagementContract NegotiationKPI SettingAnalytical Skills
Soft Skills
Business AcumenDetail OrientedRelationship BuildingStakeholder ManagementEmpathyCommunication SkillsPresentation SkillsInitiativePrioritizationAdaptability
Certifications
DiplomaDegree