Compassus

Manager

• Lead the intake team to ensure efficient, accurate, and timely processing of all home health referrals and admissions
• Oversee and monitor the intake team’s accuracy and productivity; identify areas for training or improvement
• Serve as the initial point of contact for referral sources, patients, and families; provide information about agency services, insurance requirements, and admissions process
• Review patient referrals and medical documentation for eligibility, completeness, and compliance with federal, state, and payer guidelines
• Collaborate with clinical and administrative staff to resolve admission barriers and coordinate patient onboarding schedules
• Audit records regularly and monitor key metrics to identify trends, workflow bottlenecks, and opportunities for improvement
• Train, mentor, and evaluate team performance; ensure compliance with agency policies and delivery of high-quality customer service
• Develop and implement policies and procedures to enhance intake operations, documentation accuracy, and regulatory compliance
• Maintain up-to-date knowledge of home health regulations, payer requirements, and industry trends
• Communicate promptly with referral partners, clinicians, and patients to support timely transitions to care
• Participate in quality improvement initiatives and facilitate cross-departmental collaboration to meet patient and agency goals
• Perform other duties as assigned

Intake Manager, Home Health

Analyst

• Optimize billing and compliance operations across multiple states, supporting EVV, payor setup, and claim submission.
• Research and resolve EVV-related claim issues and rejections across multiple states.
• Coordinate with internal teams and external vendors to correct visit data and ensure successful claim resubmission.
• Maintain accurate staff demographic and schedule data to support compliant EVV workflows.
• Configure and maintain billing profiles in EMR systems for payor setup.
• Implement EVV workflows and payor onboarding for new states in collaboration with stakeholders.
• Partner with IT and Revenue Cycle teams to streamline system processes and integrations.
• Track and report on issue resolution efforts and compliance status.
• Develop and update SOPs and workflow documentation.
• Train staff on EVV procedures, system updates, and state-specific billing protocols.
• Engage with external aggregators or state agencies as needed to support compliance efforts.
• Other duties as applies.

Intake Manager, Home Health

Revenue Cycle Analyst