Compassus

Technology Support Analyst

Compassus

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Provides responsive and effective end-user support for the organization's Patient Management Software, addressing queries, errors, and problems promptly.
  • Responds to inquiries with a meticulous approach, documenting and following through to resolve issues in a timely manner.
  • Assists in creating user documentation and maintaining functional training materials, contributing to the knowledge base for end users.
  • Conducts training sessions in both classroom and web-based environments.
  • Assists in the installation of upgrades to Patient Management Software under the direction of a supervisor.
  • Tests enhancements provided by the software vendor to verify correct workflows and process logic.
  • Collaborates with the software vendor to address complex problems, working towards effective resolutions for end users.
  • Establishes timelines and collaborates with various project teams across departments, ensuring alignment with organizational objectives.
  • Acts as a liaison between team members and functional area management, fostering clear communication channels.
  • Monitors and reports on the performance of systems, proactively identifying areas for improvement.
  • Oversees small and intermediate projects, ensuring timely completion and adherence to project goals.
  • Assists in coordinating the delivery of new enhancements to users, ensuring a smooth integration process.
  • Performs other duties as assigned.

Requirements

  • Bachelor's degree in related field highly preferred.
  • Two (2) to five (5) years of related experience desired.
  • Experience in health care and clinical billing systems preferred.
  • Knowledge plus experience with application support and end user support in vendor applications preferred.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Strong written and verbal communications.
  • Proficiency in Cerner, Desktop, Microsoft Office, LAN, and WAN environments.
  • Must be proficient in Crystal reporting tools.
Benefits
  • Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter.
  • Career Development: Access leadership pathways, mentorship, and personalized professional development.
  • Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
  • Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
  • Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
  • A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
application supportend user supportpatient management softwareCrystal reporting toolshealth care systemsclinical billing systemstesting enhancementsuser documentationtraining materialsproject management
Soft Skills
meticulous approachstrong written communicationstrong verbal communicationcollaborationproblem-solvingtimely resolutionfostering communicationmonitoring performanceproactive identificationliaison skills