Compassion & Choices

Director

• Develop and lead the organization’s enterprise technology strategy, including long-term technology planning, roadmap development, enterprise architecture, and infrastructure modernization
• Align technology investments, systems, and initiatives with organizational priorities, operational needs, and mission impact
• Serve as a strategic technology partner to organizational leadership by translating technical needs, opportunities, and risks into clear recommendations
• Establish technology governance frameworks, technical standards, policies, and decision-making processes that support secure and sustainable organizational growth
• Evaluate emerging technologies and recommend investments that improve efficiency, accessibility, collaboration, and organizational effectiveness
• Identify and manage technology-related project dependencies across departments and help ensure appropriate follow-through and accountability
• Lead enterprise cybersecurity, information security, data protection, identity and access management, and technology risk-management efforts
• Establish, maintain, and enforce security policies, incident-response plans, compliance protocols, and disaster-recovery and business-continuity procedures
• Oversee cloud infrastructure, single sign-on, authentication standards, access controls, endpoint security, and other protections for organizational systems and data
• Safeguard sensitive donor, volunteer, constituent, employee, and organizational information
• Build a strong but supportive security culture by providing staff with clear, accessible guidance and training
• Monitor cybersecurity risks and ensure appropriate response, documentation, and follow-up
• Direct enterprise technology initiatives, including software selections, systems implementations, data migrations, platform upgrades, integrations, and digital transformation projects
• Partner with departments to gather requirements, assess workflows, and implement technology solutions that reduce operational barriers and improve productivity
• Oversee enterprise technology operations and ensure organizational platforms are reliable, secure, scalable, and aligned with user needs
• Guide the modernization of technology infrastructure supporting a distributed and fully remote workforce
• Establish performance standards and processes for technology service delivery, technical support, system documentation, and self-service resources
• Monitor organizational technology performance and recommend improvements based on user needs, system data, and emerging best practices
• Develop and implement a strategic roadmap for the responsible use of artificial intelligence and automation across the organization
• Establish organizational policies, ethical frameworks, privacy standards, and security safeguards for AI use
• Identify opportunities to use AI and automation to improve operational efficiency and reduce unnecessary administrative work
• Lead the evaluation, risk assessment, piloting, and implementation of third-party AI tools and related technologies
• Develop training and resources that help staff use AI tools safely, responsibly, and effectively
• Monitor emerging AI standards, risks, and regulatory developments that may affect organizational operations
• Oversee the full lifecycle of the organization’s technology platforms, software licenses, contracts, accounts, and digital assets
• Manage technology vendors, consultants, and external service providers while monitoring performance, cost, security, and organizational value
• Negotiate and administer software and technology agreements
• Develop and manage technology budgets, resource plans, and recommendations for future investments
• Evaluate software usage and licensing to improve cost-effectiveness and return on investment
• Ensure organizational accounts, administrative ownership, licenses, and digital assets are structured to reduce risk during staff transitions
• Directly supervise, coach, and support the Senior Systems Administrator
• Establish clear performance expectations and service standards for the technology function
• Ensure staff receive timely, respectful, and effective technical support
• Oversee technology ticketing systems, documentation, standard operating procedures, knowledge resources, and staff training
• Support staff adoption of new technologies and organizational systems through effective change management
• Foster a collaborative technology culture focused on innovation, accessibility, security, learning, and continuous improvement

Director of Integrated Technology