Compass Experience Labs

Human Resources

• Global Talent Strategy: Oversee high-volume recruiting and rapid onboarding across the US, LatAm, and the Philippines to meet dynamic client demands.
• Management: Execute performance management, compensation planning, and retention strategies specifically tailored to hourly, remote call center professionals.
• Tech & Automation Enablement: Partner with our operations and tech teams to integrate tools that streamline HR workflows.
• Global Compliance: Navigate international labor laws, payroll complexities, and cultural nuances. Manage relationships with vendors to ensure flawless operational compliance in all operating regions.
• Systems Optimization: Lead the evaluation, implementation, and optimization of our HRIS tools.
• Culture & Engagement: Drive asynchronous communication best practices and remote engagement initiatives that make our globally distributed team feel connected, valued, and empowered.

Global Head of Human Resources