Global Head of Human Resources

Compass Experience Labs

Global Head of HR leading HR operations for a distributed hourly workforce across the US, LatAm, and the Philippines. Focusing on talent strategy, compliance, and culture in a remote environment.

Posted 7/3/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Global Talent Strategy: Oversee high-volume recruiting and rapid onboarding across the US, LatAm, and the Philippines to meet dynamic client demands.
Management: Execute performance management, compensation planning, and retention strategies specifically tailored to hourly, remote call center professionals.
Tech & Automation Enablement: Partner with our operations and tech teams to integrate tools that streamline HR workflows.
Global Compliance: Navigate international labor laws, payroll complexities, and cultural nuances. Manage relationships with vendors to ensure flawless operational compliance in all operating regions.
Systems Optimization: Lead the evaluation, implementation, and optimization of our HRIS tools.
Culture & Engagement: Drive asynchronous communication best practices and remote engagement initiatives that make our globally distributed team feel connected, valued, and empowered.

Requirements

What you’ll need

Extensive Leadership Experience: 10+ years of progressive HR leadership, ideally within a BPO, or fast-scaling remote startup.
Hourly & Global Expertise: Proven track record of managing a large, distributed hourly workforce across multiple time zones, specifically with deep knowledge of the LatAm and Philippine labor markets.
Startup Agility: You are highly adaptable, comfortable with ambiguity, and possess a 'builder' mentality.
Operational Mindset: You view People Operations as a direct driver of business outcomes, customer LTV, and agent resolution rates.
Data-Driven Decision Making: Strong ability to leverage workforce analytics to curb attrition, improve labor efficiency, and forecast talent needs.
HRIS Fluency: Deep familiarity with modern HR tech stacks. Knowledge of UKG is a strong plus.

Benefits

Comp & perks

True Autonomy: The opportunity to build and shape the People function of a rapidly growing global company from the ground up.
Ultimate Flexibility: A 100% remote, work-from-anywhere (within the US) environment.
Competitive Compensation: A strong base salary and comprehensive benefits tailored for a modern workforce.
Dynamic Culture: A fast-paced, low-ego, and highly collaborative executive team that values innovation and speed.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Performance ManagementCompensation PlanningWorkforce AnalyticsTalent ForecastingHR Workflow Optimization

Soft Skills

AdaptabilityCommunicationEngagement Initiatives