CompanyCam

Customer Success Manager

CompanyCam

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $48,000 per year

About the role

  • Proactively engage with customers to monitor account health and drive successful adoption
  • Educate and train customers on CompanyCam features, best practices, and new product updates
  • Identify at-risk accounts and execute thoughtful retention strategies to reduce churn and downgrades
  • Manage renewals by guiding customers through contract continuation and addressing concerns
  • Partner with Account Managers to identify and qualify growth opportunities such as add-ons or expanded usage
  • Advocate for customer needs internally while aligning with CompanyCam’s business goals
  • Develop and contribute to training resources that improve customer education and product usage

Requirements

  • Experience in a customer-facing role, ideally within a SaaS environment
  • Strong written and verbal communication skills with the ability to lead quality customer conversations
  • Proven ability to work independently while managing a book of business
  • A high level of empathy and a customer-first mindset balanced with business goals
  • Strong problem-solving and strategic thinking skills
  • Ability to identify trends and opportunities through customer usage and feedback
  • Bachelor’s degree in Business Administration or Communications, preferred
  • A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
  • A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.
Benefits
  • meaningful equity
  • other benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaScustomer educationretention strategiescontract managementaccount managementtrend identificationstrategic thinkingproblem-solvinggrowth opportunitiesproduct usage
Soft Skills
communication skillsempathycustomer-first mindsetindependent workcreativityinnovationgrowth mindsetleadershipproblem-solvingstrategic thinking
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Communications