1+ years of experience in a customer-facing role (SaaS, technology, contact center, retail, food service, etc.)
Technical savvy, with experience in troubleshooting techniques and best practices.
Stellar communication skills, both verbal and written, but know it's equally important to listen and understand our customers.
Experience authoring tutorials and articles for public and internal knowledge bases, preferred.
Experience working with different support platforms like Intercom, Help Scout, Zendesk, or Salesforce, preferred.
Strong critical thinking skills with the ability to interpret and act on resources/information.
A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

troubleshooting techniquesbest practices

communication skillslistening skillscritical thinkingcreativityinnovationgrowth mindset