Compa

Customer Success Manager

Compa

full-time

Posted on:

Location Type: Hybrid

Location: Irvine • California • United States

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Salary

💰 $125,000 - $175,000 per year

About the role

  • Partner with our largest enterprise customers to increase adoption, usage, and long-term value from our AI Agents products.
  • Act as a trusted advisor, build deep, strategic relationships, develop customer playbooks, and design tailored success strategies.
  • Proactively own the success of Compa’s newest AI Agents product, driving product use at scale.
  • Lead fast, structured onboarding to get customers live quickly and confidently using AI Agents.
  • Drive early expansion by ensuring customers activate additional agents, use cases, and workflows within the first phases of adoption.
  • Own ongoing adoption metrics by proactively identifying underutilized queries, features, and workflows.
  • Create and evolve customer playbooks that map agent capabilities to high-impact business use cases.
  • Share relevant peer examples and emerging best practices to inspire customers to extract value from Compa’s AI Agents products.
  • Develop strong customer understanding through curiosity, empathy, and active listening.
  • Act as a strategic advisor aligning Compa’s data and agents to deliver business impact.
  • Build strong relationships across Sales, Product, and Engineering teams, facilitating collaboration.

Requirements

  • 4 years in Customer Success Management, Account Management, Onboarding or Solutions Consulting
  • Familiarity with AI products, including agents and LLMs, and how they are applied in real-world use cases.
  • Experience designing customer programs, playbooks, or onboarding processes from the ground up.
  • Comfort working directly with customers and prospects in both technical and advisory capacities.
  • Strong communication skills and comfort advising customers on complex and technical topics.
  • Ability to work independently, and proactively drive outcomes with limited oversight.
  • Meticulous attention to detail, organization, and analytical skills; proficient with tools like Excel or Google Sheets.
  • Strong drive to learn and grow by working hard, seeking feedback, and collaborating effectively with teammates.
  • Must have strong curiosity, be empathetic, and show diplomacy.
  • 5+ years in Customer Success Management, Account Management, Onboarding or Solutions Consulting (Preferred).
  • Previous work in Compensation, Total Rewards, Human Resource analytics, or People Systems in a B2B SaaS environment (Preferred).
  • Sound understanding of all elements of compensation (base, incentives, equity), HR systems and how they interact (Preferred).
  • Experience translating customer feedback into product influence or roadmap input (Preferred).
  • Demonstrated ability to work directly with C-suite and senior executive stakeholders (Preferred).
Benefits
  • Offers Equity
  • Offers Commission
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Success ManagementAccount ManagementOnboardingSolutions ConsultingAI productsLLMscustomer programsplaybooksanalytical skillsHR systems
Soft Skills
strong communication skillscuriosityempathydiplomacyattention to detailorganizationindependenceproactive outcomescollaborationactive listening