Commuty

Customer Success Manager, NL/FR/EN

Commuty

full-time

Posted on:

Location Type: Remote

Location: Belgium

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About the role

  • Manage the Customers
  • Act as Project Manager for the launch of newly signed Customers
  • Set up and manage the Customer’s environment in the app
  • Inform & train the relevant stakeholders of the Customer on the usage of the app
  • Take ownership of the contract terms and the invoicing management for your Customers together with the Admin Manager
  • Manage Customer relationships to increase Customers LTV and prevent churn
  • Collect regular feedback from your Customers
  • Propose relevant actions to take or developments to make to the team & Customers
  • Present new features to our Customers
  • Make Upsells to Achieve annual renewal and upselling revenue targets
  • Collaborate with sales team when needed
  • Be the point of contact for frontline support requests
  • Assist and educate our Customers in how to use our product
  • Update and feed our FAQ page
  • Make suggestions for improving the support process

Requirements

  • Empathy and patience, but with the ability to be firm
  • Good writing, listening and negotiation skills
  • Proactive and autonomous
  • Excellent interpersonal skills
  • Notions of project management and/or Customer support are assets
  • Experience in a SaaS company is a plus
  • Rigorous, well-organized and methodical (results-driven)
  • Bachelor degree in any relevant skills
  • Bilingual French / Dutch is a mandatory requirement (and super fluent in English)
Benefits
  • Tremendous growth opportunities
  • Be a part of a dynamic team focused on taking Commuty to the next level
  • Cool work environment that is caring, fun, and collaborative
  • Office in Louvain-la-Neuve & Brussels, with a strong culture of remote work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementcustomer supportSaaS
Soft Skills
empathypatiencenegotiationproactiveautonomousinterpersonalrigorouswell-organizedmethodicalresults-driven
Certifications
Bachelor degree