Tech Stack
AWSAzureCloudDockerGoogle Cloud PlatformGRPCPythonReactSQLTerraformTypeScript
About the role
- Lead on‑site discovery, architect end‑to‑end solutions, and own production deployments for health system partners.
- Operate as the technical owner from problem framing through go‑live and scale; partner directly with clinicians, operations, IT/security, and executives.
- Own outcomes: Lead multi‑workstream engagements from scoping/SOW through production launch and adoption; define timelines, risks, and success metrics.
- Run discovery at the bedside and in the boardroom: shadow clinical workflows, synthesize requirements, and translate ambiguity into problem statements and ROI hypotheses.
- Architect & build integrations (FHIR/HL7/X12 APIs), data pipelines, services, and UIs; take 0→1 prototypes to hardened 1→N solutions.
- Ship on‑site: travel up to 50% to build with users, pilot rapidly, demo to executives, and iterate quickly.
- Ensure security & compliance by designing with HIPAA/SOC 2 principles, least‑privilege access, and auditability.
- Reliability & operations: instrument systems, define SLOs, set up monitoring/alerting, and lead incident response and root‑cause analysis.
- Apply AI & automation: use LLMs/NLP, speech, workflow engines, and RTLS to reduce administrative burden.
- Stakeholder management and documentation: drive exec‑level communication, author runbooks, integration guides, and repeatable patterns to scale.
- Mentor & multiply: coach junior FDEs, review designs/code, and uplevel playbooks.
Requirements
- 4–6+ years in software engineering and/or field/solutions/forward‑deployed roles, with a track record of owning customer‑facing deployments.
- Fluency in Python and TypeScript/React; strong SQL; experience building and consuming REST/gRPC APIs.
- Comfort with cloud & DevOps: containers (Docker), CI/CD, infrastructure‑as‑code (e.g., Terraform), and one major cloud (AWS/GCP/Azure).
- Integration experience (healthcare a plus): Epic/Cerner, FHIR R4, HL7 v2, SMART on FHIR, and/or X12 (270/271, 835/837); SSO/OIDC.
- Practical security mindset: HIPAA concepts, PHI handling, encryption, and audit logging.
- Strong product sense and bias to action—able to shape ambiguous problems, make smart tradeoffs, and ship quickly.
- Executive‑caliber written and verbal communication; equally effective with engineers, clinicians, and operational leaders.
- Willingness to travel up to 50% to customer sites.
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent real‑world experience).
- Nice to have: Hands‑on with LLM/AI systems (prompting, RAG, vector stores, evaluation) and/or speech‑to‑text and real‑time pipelines.
- Nice to have: Domain experience in RCM, clinical documentation, intake & eligibility/benefits, or command center operations.
- Nice to have: Observability depth: logs/metrics/tracing, performance tuning, SLO design.