IT Helpdesk Engineer

Commure

full-time

Posted on: 9/22/2025

Origin: • 🇺🇸 United States • California

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💰 $65,000 - $85,000 per year

JuniorMid-Level

AndroidiOSJamfMacOS

About the role

Be the first point of contact for employees’ technical needs; provide timely, friendly technical support in person, via Slack, email, phone, and remote sessions.
Troubleshoot and resolve common issues — from password resets and network problems to software errors.
Document, track, and close support requests in ticketing system (e.g., Jira).
Create and maintain clear, useful documentation in IT knowledge base.
Handle onboarding and offboarding tasks — including preparing, configuring, and deploying laptops and workstations.
Support system updates, application installs, and basic configuration changes.
Support daily operations and maintenance of conference rooms.
Work closely with the senior IT team to keep technology running smoothly.

At least 2 years of IT support experience (help desk, desktop support, or similar) — internship or in-house experience counts.
Basic-to-intermediate troubleshooting skills for macOS and familiarity with Windows 10/11; mobile device support (iOS & Android) is a plus.
Comfort working with IT tools like Jira, Confluence, Jamf, and Okta (or the ability to learn them quickly).
Strong communication skills and a proactive, problem-solving mindset.
Ability to stay organized and thrive in a fast-paced environment.
Relevant certifications (CompTIA A+, Google IT Support) are a plus.
Ability to work on-site in Mountain View, CA and travel to SF office as required.