Commure

Senior Technical Operations Manager, Account Operations

Commure

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $120,000 - $150,000 per year

Job Level

Senior

Tech Stack

PythonSQL

About the role

  • Build out scalable infrastructure to improve operational efficiencies, track key initiatives and directly impact top line revenue and bottom line profitability
  • Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency
  • Solve complex, ambiguous business problems and drive and own operational metrics (productivity, quality, scalability)
  • Own key operational metrics, focusing on pushing metrics forward not time
  • Engage in cross-functional collaboration with Sales, Operations, Product & Engineering
  • Partner with VP of Account Operations and other leaders to define, track and drive improvement in critical business metrics
  • Build operational processes/dashboards/tooling for teams to manage performance and key initiatives

Requirements

  • 5+ years experience in software or data engineering, consulting, investment banking, or in operations at a fast-paced SaaS tech company
  • B. S. or M.S. in a quantitative field, such as Statistics, Applied Mathematics, Engineering, or Computer Science from a top 20 university
  • 1+ year experience working with data/engineering teams and building internal tooling, dashboards and product/business KPIs
  • Fluent in SQL
  • Experience with Retool, Python, API & Web Scraping a bonus
  • Experience driving results as an IC and working with technical teams to drive scalable architecture
  • Entrepreneurial self-starter
  • Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success
  • Ability to oversee the entire project management process
  • Experience working cross-functionally with sales, operations, and engineering teams
  • Proficiency in documenting and developing best practices
  • Strong Leadership and project management skills
  • Business Oriented: Ability to dive into an area of the business, understand business needs, and facilitate Executive decisions
  • Truth Seeker: Relentless in searching for truth, asking questions, and understanding customer requests
  • Data Oriented: Ability to track, prioritize, and drive multiple concurrent projects
  • Comfort in Chaos: Comfortable working autonomously and prioritizing