Operations Business Analyst
Model N
SQLTableau
Job Level
Junior
Tech Stack
SQLTableau
About the role
- Work at the intersection of QBR technical support and Revenue Cycle Management (RCM) data analysis.
- Run daily deck automations to generate reports (10–15%).
- Own direct connect decks end-to-end: ensure 100% QA, escalate concerning metrics, and transition high-revenue decks to AMs (10–15%).
- Create custom and strategic QBR decks (30–40%) including tailored slides, insights, and SQL/Excel analysis.
- Support client-facing ad hoc analysis requests using SQL and Excel and develop custom Retool dashboards where applicable.
- Validate that revenue transaction reports are accurately ingested from EHR systems and reconcile data discrepancies.
- Develop and execute QA test plans for data ingestion, identify discrepancies, and document QA results.
- Apply quantitative/mathematical and financial analysis to validate numerical accuracy in reports and ensure data integrity.
- Collaborate with engineering and operations teams to streamline QA processes, data workflows, and reporting accuracy.
- Maintain documentation of QA activities, mappings, and findings; present reports to stakeholders.
- Ensure all data handling complies with HIPAA and other regulatory requirements.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, Mathematics, Healthcare Informatics, or related field.
- Minimum 1 year of experience in data analysis, quality assurance, or technical reporting (healthcare/RCM preferred).
- Proficiency in SQL and Excel (including pivot tables, VLOOKUP, macros).
- Ability to perform quantitative reasoning to review metrics logically and identify inconsistencies.
- High attention to detail – able to spot even the smallest errors before work is released.
- Strong communication skills to relay insights, raise concerns, and collaborate across teams.
- Familiarity with healthcare revenue cycle and financial reporting (preferred).
- Experience with data visualisation tools (Tableau, Power BI) is a plus.
- Growth mindset – ability to become semi-self-sufficient within 2–3 months.
- Willingness to work India Night Shifts (US Day shift – EST to PST).
