Practice Manager
Community Veterinary Partners
full-time
Posted on:
Location Type: Office
Location: Houston • Texas • United States
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About the role
- Administrate all human resource functions including staff recruitment, hiring, training, scheduling, performance evaluations, counseling, and terminations.
- Manage annual performance evaluations.
- Responsible for performance evaluations for supervised staff with the assistance of the department lead.
- Implement and maintain Employee Safety and Disaster Plan procedures and manuals.
- Assure compliance with OSHA and Workers’ Compensation programs.
- Distribute all necessary communication materials with staff, including policy changes, relevant information discussed at meetings, and client feedback.
- Mediate personnel grievance, documenting all reprimands and counseling meetings.
- Keep CVP management informed of all relevant issues regarding staff, client issues, premises or equipment needs, etc.
- Respond to client concerns in a timely and appropriate manner.
- Resolve medical client complaints in partnership with the Lead Veterinarian and RDO.
- Implement marketing activities in partnership with CVP and the Lead Veterinarian.
- Assure premises, physical plant and equipment are in safe, clean, and optimum working condition, including the scheduling of regular maintenance.
- Assure compliance with all regulatory issues including radiation monitoring, business permits and licenses, and animal control ordinances.
- Maintain, and when necessary, amend client education handouts.
- Oversee inventory purchasing and management within budget guidelines.
- Schedule and attend all required meetings, including staff meetings and the hospital leadership team meeting.
- Administer the hospital’s patient reminder system.
- Oversee implementation of client wellness program and guidelines and monitor compliance in partnership with CVP.
- Manage the hospital practice management system.
- Monitor, implement, and evaluate client communications (i.e., direct mail, signage, social media accounts).
- Ensure that the marquee is updated with timely messages.
- Responsible for leading the development of referral relationships with humane societies, pet stores, etc.
- Attend community functions to build potential client base.
- Participate in the yearly budgeting process, monthly P&L reviews and discuss weekly financial reports with the lead doctor.
- Proactively monitor financial progress of hospital, analyze results, and adjust, if necessary, to ensure all budget goals are achieved.
- Partner with RDO to submit capital expense requests per CVP guidelines.
- Verify accuracy of vendor statements and match appropriate invoices to statements.
- Prepare the weekly CVP Business Package.
- Responsible for managing the bi-weekly payroll process.
- Oversee daily cash, check deposits, and manage local banking relationships.
Requirements
- 4+ years Hospital management experience.
- College preferred.
- Certification in Veterinary Practice Management preferred.
Benefits
- 401(k) w/ matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
hospital managementperformance evaluationsstaff recruitmenttrainingschedulinginventory managementbudgetingpayroll managementclient communicationsregulatory compliance
Soft Skills
communicationmediationleadershipproblem-solvingorganizational skillsclient relationsteam collaborationconflict resolutionanalytical skillstime management
Certifications
Veterinary Practice Management certification