Community Teamwork

Program Assistant

• Perform income assessment and eligibility determination
• Perform reception duties such as answering direct phone calls and emails
• Provide referrals to other health and social services
• Screen applicant inquiries for eligibility
• Manage appointment scheduling/rescheduling including reminder phone calls
• Greet and triage participants to appropriate staff
• Oversee flow of applicants/participants in waiting area
• Follow all protocols and/or regulations for processing applicants/participants for (re)certification
• Complete data entry for (re)certification
• Educate and/or explain participants rights and responsibilities
• Referrals to MassHealth, Supplemental Nutrition Assistance Program (SNAP), and Transitional Aid to Families of Dependent Children (TAFDC) programs
• Provide notification for end of certification, missed benefits, and/or ineligibility to receive WIC benefits
• Anthropometric and hematological data collection
• Oversee benefit issuance for prescribed food prescription
• Enroll in CPA1 training within 18 months of hire

WIC Program Assistant, Nutrition Assistant I