WIC Program Assistant, Nutrition Assistant I

Community Teamwork

WIC Program Assistant focused on helping families meet nutrition goals in Lowell, MA. Performing assessments and referrals while managing administrative duties and participant interactions.

Posted 7/21/2026full-timeLowell • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in income assessment, eligibility determination, and data entry for (re)certification processes. Proficient in customer service and communication, with a strong focus on participant needs and confidentiality.

Highest-signal resume keywords

Income AssessmentEligibility DeterminationCustomer ServiceData EntryHealth Care Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data CollectionAppointment SchedulingBenefit IssuanceAnthropometric Data CollectionHematological Data Collection

Soft Skills

Organizational SkillsInterpersonal SkillsAttention to DetailWritten CommunicationOral Communication

Tools & Technologies

Basic Computer SoftwareData Collection Systems

Certifications & Qualifications

CPA1 Training

Industry Keywords

WIC BenefitsMassHealthSNAPTAFDCHealth Care Field

About the role

Key responsibilities & impact

Perform income assessment and eligibility determination
Perform reception duties such as answering direct phone calls and emails
Provide referrals to other health and social services
Screen applicant inquiries for eligibility
Manage appointment scheduling/rescheduling including reminder phone calls
Greet and triage participants to appropriate staff
Oversee flow of applicants/participants in waiting area
Follow all protocols and/or regulations for processing applicants/participants for (re)certification
Complete data entry for (re)certification
Educate and/or explain participants rights and responsibilities
Referrals to MassHealth, Supplemental Nutrition Assistance Program (SNAP), and Transitional Aid to Families of Dependent Children (TAFDC) programs
Provide notification for end of certification, missed benefits, and/or ineligibility to receive WIC benefits
Anthropometric and hematological data collection
Oversee benefit issuance for prescribed food prescription
Enroll in CPA1 training within 18 months of hire

Requirements

What you’ll need

High School or equivalent
One year of general office experience and one year experience in a health care field such as a counselor, educator, clinical assistant, outreach worker, or home health aide required.
One-year general office experience with proficient computer skills
Interest in nutrition or health care.
Excellent Customer Service, organizational, interpersonal, written and oral communication skills.
Good attention to detail.
Sensitivity to the needs of the participant population
Proficient computer skills required in basic computer software and data collection systems.
Ability to maintain confidentiality.
Availability to work at multiple WIC sites and during evening and weekend hours, as needed

Benefits

Comp & perks

4 Weeks of Paid Time Off
Paid Sick Leave
12 paid holidays
Medical, Dental, and Vision Insurance
Company Paid Life Insurance
Critical Illness Insurance
Pet Insurance
Tuition Reimbursement
Career Advancement and Professional Development Opportunities
5% employer contribution to your 401K retirement account after 6 months of employment
Great co-workers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve.