Community Health Network

HR Service Center Specialist

Community Health Network

full-time

Posted on:

Location Type: Hybrid

Location: Shadeland • United States

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Tech Stack

ServiceNow

About the role

  • Provide centralized, frontline human resources support within the HR Service Center.
  • Serve as a primary point of contact for caregivers and leaders.
  • Support a high‑volume, tiered HR service delivery model.
  • Manage HR inquiries and transactions across the caregiver lifecycle.
  • Ensure accurate, timely, and consistent resolution of HR cases.
  • Process HR transactions and maintain data integrity across HR systems.
  • Adhere to standardized workflows, service level agreements (SLAs), and compliance requirements.
  • Capture, document, and diagnose HR service needs to ensure complete and timely case resolution.
  • Collaborate with cross‑functional HR partners to resolve inquiries efficiently.
  • Import, index, and review documentation in accordance with established standards.

Requirements

  • Bachelor's degree in human resources or business-related field required.
  • Two (2) or more years of experience in human resources, HR operations, customer service, or a high‑volume shared services or service center environment required.
  • Working knowledge of HR policies, procedures, and caregiver employment practices.
  • Strong customer service orientation with the ability to manage frequent and varied inquiries.
  • High level of attention to detail with strong data accuracy and documentation skills.
  • Ability to handle confidential and sensitive information with discretion and professionalism.
  • Proficiency with HRIS platforms, case management tools, document management systems, and Microsoft Office applications.
  • ServiceNow experience preferred.
  • Strong written and verbal communication skills.
  • Ability to follow standardized workflows while exercising appropriate judgment.
  • Strong organizational and time‑management skills with the ability to prioritize work and adapt in a fast‑paced, process‑oriented environment.
Benefits
  • volunteer opportunities
  • benefits initiatives
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HR policiesHR proceduresdata accuracydocumentation skillscase managementdocument management systemsHRIS platformscustomer serviceservice delivery modelcompliance requirements
Soft Skills
customer service orientationattention to detaildiscretionprofessionalismwritten communicationverbal communicationorganizational skillstime-management skillsability to prioritizeadaptability
Certifications
Bachelor's degree in human resourcesBachelor's degree in business-related field