Community Counseling Solutions

Warmline Peer Support Operator, Bilingual

Community Counseling Solutions

part-time

Posted on:

Location Type: Remote

Location: Oregon • Washington • United States

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Salary

💰 $21 - $29 per hour

About the role

  • Will take calls from callers around the state and provide them phone support as taught in the training provided by CCS.
  • Will take part in ongoing training and team-building and will work closely with other Shift Leaders in a work environment that may require improvements and change.
  • Keep track of all data logs; enter data and present data in a way that accurately and professionally represents warmline activity.
  • Write reports as necessary to the Warmline Shift Leader or assigned Warmline Supervisor (depending on Shift Leader availability).
  • Provide all information in a timely and professional manner.

Requirements

  • Must identify as a person with lived experience of having big feelings and provide support to others through difficult times.
  • Must possess a certificate for completion of the Core Training in Intentional Peer Support (IPS) and become registered with the Oregon Health Authority Traditional Health Worker registry as a Peer Support Specialist during the first 6 months of working for the Warmline.
  • Will show a working understanding of what the Warmline is and what it is not by completing training role-plays both in training and in week to week development of skills.
  • Must be able to work with minimal supervision.
  • Will take part of ongoing trainings and meetings as assigned.
  • Adhere to all policies and procedures.
  • Respect, feedback, and strong communication and team skills will be essential.
  • Must show and/or be willing to learn a fundamental awareness of cross-cultural issues, dual diagnosis/addictions, and effects of PTSD/trauma.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryreport writing
Soft Skills
communicationteamworkadaptabilityrespectfeedbackminimal supervisioncross-cultural awareness
Certifications
Core Training in Intentional Peer Support (IPS)Oregon Health Authority Traditional Health Worker registry