Community Boost

Digital Marketing

• Serve as the main point of contact for assigned clients, building trust through proactive communication and reliability.
• Anticipate client needs and provide solutions before they are asked.
• Lead client calls, ensuring discussions are productive, strategic, and tied to client objectives.
• Collaborate with practice leads (paid media, SEO, creative, etc.) to develop integrated strategies and reporting presentations.
• Present campaign results and strategic recommendations in a clear, confident, and consultative manner.
• Manage client projects and tasks using Asana, ensuring deadlines are met.
• Assign, coordinate, and review work from internal specialists and Account Coordinators.
• Ensure all account deliverables (reports, assets, campaigns) are high-quality and client-ready.
• Uphold accountability across the team to deliver work that aligns with client goals and agency standards.
• Conduct account checks in Google Ads, Meta Ads, and other paid media channels, escalating issues or opportunities.
• Oversee monthly reporting, ensuring insights are gathered from specialists and Ninjacat reports are completed accurately and on time.
• Track and report on YoY growth within assigned portfolio, highlighting retention and upsell opportunities.
• Ensure all work is delivered within contracted scope, and escalate scope expansion opportunities appropriately.
• Ensure clients receive responses to emails or basecamp messages within 24 hours.
• Communicate effectively across Slack, Asana, and email to keep projects moving forward.
• Maintain clarity in internal and external communications, following agency SOPs.

Account Coordinator, Digital Marketing