Digital Marketing Manager – Healthcare, SUD Treatment
Crossroads
WordPress
Account Coordinator, Digital Marketing
Community Boost
contract
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Serve as the main point of contact for assigned clients, building trust through proactive communication and reliability.
- Anticipate client needs and provide solutions before they are asked.
- Lead client calls, ensuring discussions are productive, strategic, and tied to client objectives.
- Collaborate with practice leads (paid media, SEO, creative, etc.) to develop integrated strategies and reporting presentations.
- Present campaign results and strategic recommendations in a clear, confident, and consultative manner.
- Manage client projects and tasks using Asana, ensuring deadlines are met.
- Assign, coordinate, and review work from internal specialists and Account Coordinators.
- Ensure all account deliverables (reports, assets, campaigns) are high-quality and client-ready.
- Uphold accountability across the team to deliver work that aligns with client goals and agency standards.
- Conduct account checks in Google Ads, Meta Ads, and other paid media channels, escalating issues or opportunities.
- Oversee monthly reporting, ensuring insights are gathered from specialists and Ninjacat reports are completed accurately and on time.
- Track and report on YoY growth within assigned portfolio, highlighting retention and upsell opportunities.
- Ensure all work is delivered within contracted scope, and escalate scope expansion opportunities appropriately.
- Ensure clients receive responses to emails or basecamp messages within 24 hours.
- Communicate effectively across Slack, Asana, and email to keep projects moving forward.
- Maintain clarity in internal and external communications, following agency SOPs.
Requirements
- 2–4 years of experience in account management, client services, or digital marketing.
- Strong understanding of digital advertising platforms (Google Ads, Meta Ads Manager; additional platforms a plus).
- Proven ability to lead client calls, present strategy, and manage cross-functional teams.
- Excellent organizational skills, with the ability to manage multiple clients and priorities simultaneously.
- Strong financial acumen, including billing, invoicing, and revenue tracking.
- Excellent written and verbal communication skills.
- A proactive, solutions-oriented mindset with strong problem-solving skills.
