Community Behavioral Health

Learning and Development

• Responsible for the coordination, execution, and evaluation of provider trainings and training materials
• Assist in the design, development, and facilitation of trainings for CBH providers
• Conduct needs assessments to identify training deficits
• Deliver pre-and post-training evaluation to participants as needed
• Utilize creative and adaptive teaching techniques to accommodate adult learning needs, such as e-learning, web-based virtual trainings, and workshops
• Prepare clear, well-written training materials for the appropriate audience

Provider Training and Development Specialist

Support Engineer

• Provide technical assistance to end users experiencing issues with PC hardware, software, in-house applications, email and peripheral devices
• Answer calls to the support desk, assist with walk-ins and deskside support
• Maintain a queue of tickets assigned in the ticketing system, and assist with IT projects
• On-call availability is when an employee is required to be available to work on short notice, outside of their regular working hours
• Upgrade, plan and maintain CBH images for deployment to new and repaired PC’s
• Assist with conference room management and support technology used for hosting webinars and web conferences
• Offer input to improve IT processes and be proactive in finding solutions to help prevent/mitigate issues and properly train end-users to take advantage of available technology
• Research and develop best practices for standardizing and documenting technical support procedures
• Support and maintain CBH IS inventory and equipment database

Provider Training and Development Specialist

Senior Technical Support Specialist