Senior Technical Support Specialist

Community Behavioral Health

Senior Technical Support Specialist providing end user support for PC issues. Responsible for troubleshooting, ticket management, and conference support at CBH in Philadelphia.

Posted 6/18/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesSenior💰 $0 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Provide technical assistance to end users experiencing issues with PC hardware, software, in-house applications, email and peripheral devices
Answer calls to the support desk, assist with walk-ins and deskside support
Maintain a queue of tickets assigned in the ticketing system, and assist with IT projects
On-call availability is when an employee is required to be available to work on short notice, outside of their regular working hours
Upgrade, plan and maintain CBH images for deployment to new and repaired PC’s
Assist with conference room management and support technology used for hosting webinars and web conferences
Offer input to improve IT processes and be proactive in finding solutions to help prevent/mitigate issues and properly train end-users to take advantage of available technology
Research and develop best practices for standardizing and documenting technical support procedures
Support and maintain CBH IS inventory and equipment database

Requirements

What you’ll need

Associate’s degree preferred or higher in technical or business area, or an equivalent combination of training and experience
A+ certification; Net+ certification preferred
At least three years of help desk experience
Strong interpersonal, communication and customer service skills
Able to multi-task
Strong problem-solving skills

Benefits

Comp & perks

Family Planning, Fertility, Adoption Benefits
403B Retirement Plan
PTO Days/Sick Days
Wellness Program
Employee Assistance Program
Health, Dental, Vision Insurance
Medical, Prescription Drug Insurance
Tuition Reimbursement
Commuter Benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PC hardwaresoftware supportin-house applicationsticketing systemCBH imagesconference room technologywebinarstechnical support proceduresinventory managementequipment database

Soft Skills

interpersonal skillscommunication skillscustomer service skillsmulti-taskingproblem-solving

Certifications

A+ certificationNet+ certification