Communicare+OLE

IT Support

• Provide onsite and remote customer support on computer and phone systems to internal and external users at all sites.
• Responds to calls placed to IT Helpdesk and Teams chats with promptness and professionalism
• Perform systems administration tasks including new user setup, email, imaging and deploying new computers, and setting up printers and phones
• Assists in the setup of projectors, laptops, and speaker phones for training and presentations
• Assists with hardware and OS installation
• Updates Help Desk ticketing system and document procedures
• Monitors the status of printers and computers
• Keeps an asset inventory of all network equipment
• Eager to learn and expand technical skills
• Collaborate with Electronic Health Record and Data teams in managing the system software.
• Performs other duties as assigned

IT Helpdesk Technician