IT Helpdesk Technician

Communicare+OLE

IT Technician providing onsite and remote support on computer systems for a health center network. Responsible for user assistance, system administration, and collaboration with health record teams.

Posted 8/1/2026full-timeWest Sacramento • California • 🇺🇸 United StatesJuniorMid-Level💰 $34 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Level 1 Desktop Support within a Microsoft environment, with a focus on Electronic Medical Record systems. Proficient in systems administration tasks, customer support, and maintaining asset inventory.

Highest-signal resume keywords

Level 1 Desktop SupportMicrosoft Environment ExperienceElectronic Medical Record SystemsSystems AdministrationCustomer Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User SetupEmail ConfigurationHardware InstallationOS InstallationHelp Desk TicketingAsset Inventory ManagementPrinter MonitoringComputer ImagingTechnical TroubleshootingSystem Documentation

Soft Skills

ProfessionalismCollaborationEagerness to Learn

Tools & Technologies

Help Desk SoftwareElectronic Health Record SystemsMicrosoft Office SuiteProjectorsLaptopsSpeaker Phones

Certifications & Qualifications

IT CertificationsAssociate Degree in Information Technology

Industry Keywords

Healthcare EnvironmentOchin Epic

About the role

Key responsibilities & impact

Provide onsite and remote customer support on computer and phone systems to internal and external users at all sites.
Responds to calls placed to IT Helpdesk and Teams chats with promptness and professionalism
Perform systems administration tasks including new user setup, email, imaging and deploying new computers, and setting up printers and phones
Assists in the setup of projectors, laptops, and speaker phones for training and presentations
Assists with hardware and OS installation
Updates Help Desk ticketing system and document procedures
Monitors the status of printers and computers
Keeps an asset inventory of all network equipment
Eager to learn and expand technical skills
Collaborate with Electronic Health Record and Data teams in managing the system software.
Performs other duties as assigned

Requirements

What you’ll need

Associate degree in Information Technology or equivalent work experience and/or IT certifications preferred
A minimum of 2 years’ experience providing Level 1 Desktop support in a Microsoft environment is required – a healthcare environment is preferred.
Experience supporting Electronic Medical Record systems - Ochin Epic preferred

Benefits

Comp & perks

Medical, Dental, Vision Coverage
Employer coves 90% of employee premium and 50% of dependent premium
18 days of PTO (Vacation & Sick)
10 Paid Holidays + 1 Float Holiday
2% Employer Match on Employee 4% contribution for 403(b) retirement plan
Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
Life & Accidental Insurance Coverage
Employer contribution for Health Savings Account
Flexible Spending Account (FSA) and Limited FSA Options