Commonwealth Bank

Change and Delivery Manager

Commonwealth Bank

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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About the role

  • Conduct detailed change impact assessments and manage associated people risks
  • Plan and lead fit‑for‑purpose change approaches to maximise adoption and value
  • Identify, engage, and manage internal and external stakeholders
  • Drive transition and adoption through communications, training, coaching, and metrics
  • Design and track business readiness and change adoption measures
  • Develop core change artefacts, including impact assessments, plans, and communications
  • Create engaging change collateral (presentations, training, and reference materials)
  • Define and track change success measures and adoption outcomes
  • Collaborate across the wider Change, Performance & Marketing team to share knowledge and improve outcomes

Requirements

  • Experience delivering end‑to‑end organisational change management within complex environments
  • Proven capability in conducting change impact assessments whilst considering people‑related risks
  • Demonstrated experience developing and executing fit‑for‑purpose change strategies and plans
  • Experience leading stakeholder engagement across senior leaders, delivery teams, and impacted groups
  • Strong communication skills with experience creating and delivering clear, compelling change messaging
  • A leadership background with the ability to lead and coach others in change delivery (desirable)
  • Understanding and experience working within Home Lending (desirable)
  • Understanding and experience delivering end‑to‑end organisational change management in assisted channels (desirable)
  • Banking and/or financial services experience (desirable)
Benefits
  • Flexible Working Options : Hybrid work and a supportive team that understands work / life balance
  • Additional Leave : Purchased annual leave, parental leave and up to 5 days of “Life Leave” each year
  • Financial Wellbeing : Competitive salary, superannuation, performance bonus incentives, and exclusive employee banking benefits
  • Health & Lifestyle : Fitness Passport, Health Hub and mental health support
  • Development & Recognition : Career development programmes and recognition rewards
  • Community Engagement : Paid volunteering leave and opportunities for community secondments
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
change impact assessmentschange managementchange strategiesstakeholder engagementbusiness readiness measureschange adoption measureschange collateral developmentcommunication planningtraining deliverymetrics tracking
Soft Skills
leadershipcoachingcommunicationcollaborationengagementadaptabilityproblem-solvingstrategic thinkinginterpersonal skillspresentation skills