Customer Migration Manager – 12 Months Fixed Contract
Commonwealth Bank
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • Australia
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About the role
- Manage the successful delivery of complex structures, products and services to the new future state platform.
- Support high to very high complexity implementations for large businesses, while gaining deep knowledge of transaction banking solutions and fostering strong customer relationships.
- Provide dedicated project management support to transition Strategic Merchants customers from current to future state merchant modernisation platform which may include coordination of hardware swap out, software upgrades.
- Conduct discovery workshops to define and document customer bespoke requirements and communicate specifications to product teams.
- Act as a single point of contact for Strategic Merchant customers, supporting transition activities.
- Deliver high-quality, timely customer service via phone, email, and video conferencing.
- Provide support on technical and implementation-related issues.
- Execute post-implementation support to ensure client satisfaction.
- Assist in supporting customer complaints, incidents, and breakpoints with a strong risk mindset.
- Engage internal stakeholders to ensure alignment and delivery.
- Proactively assist colleagues to achieve service and sales outcomes.
Requirements
- Previous customer service experience with exceptional interpersonal skills.
- Strong attention to detail and ability to communicate with diverse stakeholders.
- Proven ability to build and maintain customer relationships.
- Ability to work under pressure and meet tight deadlines in a collaborative environment.
- Strong organisational and time management skills; ability to multitask and master new technologies.
- Professional handling of customer complaints; resilience is key.
- A strong risk mindset and proactive approach to personal and team development.
- Demonstrated project management experience and familiarity with tools to enable effective transition.
- Experience or interest in payments acceptance/merchants, banking or technology.
- Passion for innovation and solutions-focused thinking.
- Knowledge of business banking products and services, including transaction banking and e-commerce.
Benefits
- Flexible Working Arrangements Available
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementcustomer servicetechnical supportimplementation supportrisk managementattention to detailmultitaskingproblem-solvingcommunicationcustomer relationship management
Soft Skills
interpersonal skillscollaborationorganisational skillstime managementresilienceproactive approachinnovationsolutions-focused thinkingcustomer relationship buildingability to work under pressure