Commonwealth Bank

Senior Product Manager, Personalisation and Customisation

Commonwealth Bank

full-time

Posted on:

Location Type: Office

Location: Sydney • Australia

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Job Level

Senior

About the role

  • Responsible for the personalisation and customisation spine across authenticated digital channels - the CommBank app and NetBank.
  • Improving the orchestration of systems, framework, capabilities and digital features to drive a more cohesive and relevant personalised experience.
  • Turning strategy into execution — helping to lead a cross-functional team to deliver high-quality, scalable capabilities that enable personalisation and greater customisation.
  • Pushing the boundaries to help deliver outcomes that move the dial and unlock maximum value.

Requirements

  • Proven experience leading digital product development from strategy through to delivery, ideally within a complex, multi-squad ecosystem.
  • Deep understanding of experience personalisation back-end systems and the data flows that connect customer context to experience delivery.
  • Strong understanding of experience orchestration and context management — connecting back-end intelligence with front-end experience.
  • Skilled in agile delivery, prioritisation, and roadmap management — ensuring clarity, alignment, and velocity across cross-functional teams.
  • Supporting the product lifecycle from customer discovery, ideation to launch and post-launch analysis.
  • Strong communication, presentation, influencing and collaboration skills.
Benefits
  • None specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

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Hard Skills & Tools
digital product developmentexperience personalisationexperience orchestrationcontext managementagile deliveryroadmap managementcustomer discoveryideationpost-launch analysis
Soft Skills
communicationpresentationinfluencingcollaborationleadership