District Success Account Coordinator
CommonLit
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $60,000 - $70,000 per year
About the role
- Develop a comprehensive understanding of CommonLit’s digital literacy program and technology platform
- Build strong relationships with administrators in CommonLit’s partner schools and districts
- Effectively onboard, train, and support partner schools and districts
- Proactively monitor usage, adoption, satisfaction, and overall customer health
- Creatively and strategically manage partners at risk of churn and identify opportunities to extend and deepen contracts with districts
- Troubleshoot customer roadblocks or challenges throughout the school year to ensure that CommonLit’s digital literacy program is effectively implemented
- Ensure customer satisfaction and where applicable retain/renew a high proportion of accounts managed
- Effectively learn to utilize software tools such as Salesforce, Slack, Zoom, GSuite, HubSpot, Notion, Gainsight, etc. that are commonly used throughout the organization
- Closely collaborate with many CommonLit teams including sales and product development
Requirements
- A Bachelor’s degree
- 5+ years of relevant work experience
- Experience working with underserved communities
- Evidence of success as a teacher in K-12 education (preferred)
- Experience in account management, customer service, sales, hospitality (bonus)
- Strong interpersonal and problem-solving skills
- Strong communication and collaboration skills
- Strong attention to detail and desire for feedback
Benefits
- Health, dental, and vision insurance
- HSA and FSA Plans, including Medical FSA, Limited FSA, and Dependent Care FSA options
- Company-sponsored basic life insurance, with additional options for supplemental life insurance
- Legal insurance
- 401(k) retirement plan with a 4% safe harbor employer match
- Access to exclusive discounts, including pet insurance, hotel booking discounts, and more
- Remote work support, including a home office set-up stipend
- 16 paid holidays annually
- Paid time off accruals and sick leave
- Paid family leave, including caregiver leave, medical leave, and 12 weeks of paid parental leave
- 2 floating holidays
- Volunteer and school visitation leave
- Jury duty leave
- Bereavement and compassionate leave
- Blood, bone marrow, and organ donation leave
- Flexible work options
- Low-stress weeks around Thanksgiving and in late December
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcustomer servicesalesproblem-solvingdigital literacy program implementation
Soft Skills
interpersonal skillscommunication skillscollaboration skillsattention to detaildesire for feedback
Certifications
Bachelor’s degree