Common Ground

General

• Build and manage staff schedules while monitoring real-time service levels and queue performance.
• Make intra-day staffing adjustments and coordinate coverage for call-offs, PTO, and operational needs.
• Develop staffing forecasts and workload projections to support daily operations and long-term planning.
• Analyze workforce data and trends to improve efficiency and support budgeting, projects, and special initiatives.
• Maintain workforce schedules, calendars, and staffing systems while coordinating trainings and non-contact activities.
• Create and distribute workforce reports and provide guidance to leaders and staff on WFM processes and schedules.
• Troubleshoot workforce management and scheduling system issues while partnering with leadership and vendors on resolutions.
• Support a collaborative, mission-driven environment through effective communication, confidentiality, and special project support.

Workforce Management Coordinator