Workforce Management Coordinator

Common Ground

Workforce Management Coordinator at Common Ground managing staffing schedules for crisis intervention operations. Analyzing workforce data and ensuring efficient resource allocation in a fully remote setting.

Posted 6/24/2026full-timeRemote • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $53,000 - $62,000 per yearWebsite

About the role

Key responsibilities & impact

Build and manage staff schedules while monitoring real-time service levels and queue performance.
Make intra-day staffing adjustments and coordinate coverage for call-offs, PTO, and operational needs.
Develop staffing forecasts and workload projections to support daily operations and long-term planning.
Analyze workforce data and trends to improve efficiency and support budgeting, projects, and special initiatives.
Maintain workforce schedules, calendars, and staffing systems while coordinating trainings and non-contact activities.
Create and distribute workforce reports and provide guidance to leaders and staff on WFM processes and schedules.
Troubleshoot workforce management and scheduling system issues while partnering with leadership and vendors on resolutions.
Support a collaborative, mission-driven environment through effective communication, confidentiality, and special project support.

Requirements

What you’ll need

Permanent year-round Michigan residency (required)
Bachelor's degree or an equivalent combination of education and work experience.
Previous experience with workforce planning using workforce management software (required)
Ability to interpret workforce data and apply insights to operational decision-making.
Experience with NiCE Workforce Management software (highly preferred)
Experience using forecasting tools and methodologies (highly preferred)
Familiarity with call center technologies and reporting (preferred)
Advanced computer skills and proficiency including Microsoft Excel and spreadsheet analysis (required)
Ability to work independently and collaboratively in a virtual environment.
At-home high-speed internet meeting minimum requirements and a private, distraction-free home office (required)

Benefits

Comp & perks

Generous Paid Time Off
Employer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc.)
Competitive wages

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

workforce planningdata analysisforecastingschedulingstaffing projectionsreportingMicrosoft Excelspreadsheet analysisworkforce management softwarecall center technologies

Soft Skills

effective communicationcollaborationconfidentialityindependent workteamworkproblem-solvingorganizational skillsadaptabilityleadershipproject support