Common Great

Head of Business Operations

Common Great

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

Tech Stack

ERP

About the role

  • Build and operate the company’s operating model, including forecasting, planning, and operational cadence
  • Partner with the leadership team to translate company priorities into measurable operating plans
  • Drive operational rigor across the business through clear metrics, processes, and reporting
  • Improve cross-functional coordination between GTM, Product, and Leadership
  • Architect the company’s long-term operational systems strategy, ensuring finance, people, and recruiting infrastructure can scale with company growth
  • Evaluate, select, and implement core business platforms including finance systems (ERP, billing, expense management), HR systems (HRIS, payroll, benefits), recruiting infrastructure (Ashby)
  • Establish scalable operational standards and system architecture that prevent future technical and operational debt
  • Define clear ownership boundaries between internal teams and external partners, determining what capabilities should be built in-house vs. outsourced as the company grows
  • Design vendor management frameworks and oversee relationships with partners supporting accounting, tax, payroll, and other operational functions
  • Ensure business systems, processes, and data flows support reliable reporting, decision-making, and cross-functional alignment
  • Build and maintain the financial operating foundation that ensures accurate, reliable financial reporting and operational visibility
  • Partner with external accounting firms to ensure GAAP-aligned financial statements and compliant financial processes
  • Design financial policies, internal controls, and documentation that support long-term company scale
  • Oversee operational finance workflows including revenue recognition for subscription SaaS contracts
  • Maintain financial data structures such as the chart of accounts and reporting frameworks
  • Provide leadership with consistent visibility into cash position, burn rate, and financial health
  • Support the company’s planning processes, including the annual budgeting cycle and rolling forecasts
  • Maintain and operationalize core SaaS metrics including ARR, NRR, churn, gross margin, CAC, and LTV to support leadership decision-making
  • Design and operate the company’s employee lifecycle infrastructure, including onboarding, role transitions, and offboarding
  • Establish scalable people operations policies, systems, and documentation that ensure operational rigor as the team grows
  • Implement and manage HR systems including HRIS, payroll coordination, and benefits administration
  • Ensure the company maintains compliance with federal, state, and local employment regulations
  • Support leadership in executing performance management, promotion, and compensation processes
  • Maintain accurate employee data and reporting to support leadership visibility and decision-making
  • Serve as a trusted internal resource for managers and employees on operational and people-related processes
  • Continuously improve the employee experience while ensuring operational consistency and compliance
  • Identify structural operational gaps and lead initiatives that improve how the organization plans, executes, and measures performance
  • Partner with GTM, Product, and executive leadership to provide data-driven insights that support key business decisions
  • Support strategic initiatives such as pricing and packaging analysis, organizational scaling, and new operational capabilities
  • Translate business insights and operational data into clear decisions, priorities, and execution plans
  • Improve cross-functional coordination by establishing clear processes, accountability, and reporting structures
  • Identify and remove systemic operational bottlenecks that limit company execution

Requirements

  • 5+ years of experience in Business Operations, BizOps, or Startup Operations
  • Experience working at a high-growth SaaS company (Series B–D preferred)
  • Track record of building systems and processes from scratch
  • Experience implementing finance, HR, or operational systems
  • Familiarity with SaaS business metrics and operating models
  • Exceptional problem solving and operational thinking
  • Ability to bring structure and clarity to ambiguous problems
  • Strong cross-functional communication
  • Highly organized with strong execution discipline
  • Comfortable operating in fast-moving startup environments
Benefits
  • Competitive base compensation with meaningful equity ownership
  • Health insurance including medical, dental, and vision, HSA and FSA
  • We pay 100% of your employee premium and 50% of your premium for any dependents
  • Unlimited Paid Time Off
  • Paid Company Holidays
  • Work from home policy including a laptop and support for your home office needs
  • Monthly Remote Stipend
  • 401(k) self contribution
  • Paid Family Leave
  • Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business operationsoperational systems strategyfinancial reportingGAAP complianceSaaS metricsrevenue recognitionHRIS implementationvendor managementoperational rigorbudgeting
Soft Skills
problem solvingoperational thinkingcross-functional communicationorganizational skillsexecution disciplineleadershipclarity in ambiguitytrustworthinesscontinuous improvementstrategic thinking