Common Great

Product Designer

• Partner with Product Management when defining a product or feature’s development lifecycle
• You will help identify problems or areas of opportunity in the product for our customers
• Research how competitors do (or don’t) approach these problems
• Explore solutions, review with leadership, refine, ship, and support
• Partner with Engineering and be directly responsible for the product UI and experience
• If you see something worthy of a change in the product, take action and propose a solution
• Help make our customers fall (even more) in love with Common Room as they use it every day
• Be comprehensive in your craft — explore a range of solutions, show flows and interactions in detail, consider the corner cases, and aim for precision in your work
• Own an entire area of the product, yet jump into other parts at a moment’s notice
• Lead by example, bias toward action, and don’t strive for perfection
• Be self-sufficient yet willing to ask for help early and often
• Contribute to the Common Room design system to ensure quality, consistency, scalability, and self-service as we move quickly to build out experiences
• Be agile and flexible as requirements inevitably change, leveraging the knowns and embracing the unknowns
• Know when to invent and when to re-use existing patterns and components

Senior Product Designer

Customer Success Manager

• Serve as a trusted Customer Success Manager for mid-market customers (post-sales lifecycle)
• Develop and maintain long-term partnerships with key stakeholders and executives
• Proactively engage customers to understand goals, track KPIs, and drive measurable ROI using Common Room
• Own contract renewals, negotiations, and expansion opportunities to grow and defend revenue
• Act as product expert: deliver tailored training, best practices, and strategic advisory to enable adoption
• Collaborate on account planning with milestones, objectives, and success metrics and monitor progress
• Proactively identify and mitigate risks to customer satisfaction and retention
• Represent the voice of the customer to Product, Sales, Marketing, and Support
• Partner cross-functionally to ensure a seamless customer journey and influence product improvements
• Opportunity to define Customer Success processes and have direct impact on company growth

Customer Success Manager, Mid-Market

Full-stack Engineer

• Your ability to quickly learn about the product, business, and technology is your superpower. You crave growth and learning, but also have the experience to guide and accelerate the growth of others. You’ll own execution of complex features that your team builds, setting technical direction, mentoring engineers, and ensuring your team is delivering high-quality, scalable, and reliable systems. In parallel, you won't shy from getting hands on and making technical contributions yourself.
• You’ll lead by example- building APIs that other engineers can use to solve customer problems, shaping architectural decisions, and ensuring Common Room’s core internal capabilities, infrastructure, and systems continue to serve the needs of our customers and our team. You’ll be a bridge between engineering, product, and other stakeholders, keeping us one step ahead of the product roadmap.
• Outside of technical work, you’ll participate in important company-building initiatives (from hiring and onboarding to improving processes) that a fast-growing startup needs to scale successfully.

Senior Product Designer

Customer Success Manager, Mid-Market

Tech Lead Manager