Common Great

Business Operations

• Build and operate the company’s operating model, including forecasting, planning, and operational cadence
• Partner with the leadership team to translate company priorities into measurable operating plans
• Drive operational rigor across the business through clear metrics, processes, and reporting
• Improve cross-functional coordination between GTM, Product, and Leadership
• Architect the company’s long-term operational systems strategy, ensuring finance, people, and recruiting infrastructure can scale with company growth
• Evaluate, select, and implement core business platforms including finance systems (ERP, billing, expense management), HR systems (HRIS, payroll, benefits), recruiting infrastructure (Ashby)
• Establish scalable operational standards and system architecture that prevent future technical and operational debt
• Define clear ownership boundaries between internal teams and external partners, determining what capabilities should be built in-house vs. outsourced as the company grows
• Design vendor management frameworks and oversee relationships with partners supporting accounting, tax, payroll, and other operational functions
• Ensure business systems, processes, and data flows support reliable reporting, decision-making, and cross-functional alignment
• Build and maintain the financial operating foundation that ensures accurate, reliable financial reporting and operational visibility
• Partner with external accounting firms to ensure GAAP-aligned financial statements and compliant financial processes
• Design financial policies, internal controls, and documentation that support long-term company scale
• Oversee operational finance workflows including revenue recognition for subscription SaaS contracts
• Maintain financial data structures such as the chart of accounts and reporting frameworks
• Provide leadership with consistent visibility into cash position, burn rate, and financial health
• Support the company’s planning processes, including the annual budgeting cycle and rolling forecasts
• Maintain and operationalize core SaaS metrics including ARR, NRR, churn, gross margin, CAC, and LTV to support leadership decision-making
• Design and operate the company’s employee lifecycle infrastructure, including onboarding, role transitions, and offboarding
• Establish scalable people operations policies, systems, and documentation that ensure operational rigor as the team grows
• Implement and manage HR systems including HRIS, payroll coordination, and benefits administration
• Ensure the company maintains compliance with federal, state, and local employment regulations
• Support leadership in executing performance management, promotion, and compensation processes
• Maintain accurate employee data and reporting to support leadership visibility and decision-making
• Serve as a trusted internal resource for managers and employees on operational and people-related processes
• Continuously improve the employee experience while ensuring operational consistency and compliance
• Identify structural operational gaps and lead initiatives that improve how the organization plans, executes, and measures performance
• Partner with GTM, Product, and executive leadership to provide data-driven insights that support key business decisions
• Support strategic initiatives such as pricing and packaging analysis, organizational scaling, and new operational capabilities
• Translate business insights and operational data into clear decisions, priorities, and execution plans
• Improve cross-functional coordination by establishing clear processes, accountability, and reporting structures
• Identify and remove systemic operational bottlenecks that limit company execution

Head of Business Operations

Account Executive

• Hunter mindset + pipeline ownership: Identify, qualify, and develop leads into high-value opportunities through both inbound and self-generated pipeline efforts.
• Build deep empathy and trusted relationships with users and executive sponsors to understand needs, priorities, and success criteria.
• Own the full sales cycle, including negotiation, procurement, and closing, while maintaining a sharp focus on outcomes.
• Engage confidently with technical stakeholders to support onboarding readiness (e.g., data flows, integrations) that unlock customer value.
• Partner closely with Solutions Consultants, Customer Success, and internal stakeholders to multi-thread deals and build durable relationships across buyer and executive teams.
• Translate learnings from customer conversations into insights for product, marketing, and go-to-market strategy — helping shape the future of how we sell and how the product delivers value.

Commercial Account Executive

Backend Engineer

• Your ability to quickly learn about the product, business and technology are your superpowers.
• You’re crave growth and learning, but are able to independently own and execute features.
• You build APIs that other engineers can use to solve customer problems in our product, and also focus on ensuring that our systems are efficient, scalable and reliable.
• You strive to ensure that Common Room’s core internal capabilities, infrastructure, and systems continue to serve the needs of our customers and our team, often staying one step ahead of the product.
• Outside of this, you also identify and participate in important company-building initiatives that a fast growing startup needs.

Software Engineer, Backend

Performance Marketing

• Define and execute the demand generation strategy that drives qualified pipeline across segments, industries, and buying personas
• Translate company revenue goals into measurable marketing pipeline targets and scalable programs
• Develop and lead integrated marketing campaigns across channels including paid acquisition, account-based marketing, events, webinars, partner programs, lifecycle marketing, and content
• Build programs that convert buyer signals into pipeline by partnering closely with RevOps and Sales
• Leverage product usage, website activity, community engagement, and third-party intent signals to identify buying moments and trigger engagement
• Create and run experimentation frameworks to test new channels, campaign strategies, and growth tactics
• Analyze marketing performance and optimize programs to improve conversion across the funnel
• Partner closely with Sales, SDRs, and RevOps to ensure strong marketing-to-sales alignment and pipeline outcomes
• Improve marketing infrastructure including attribution, reporting, campaign processes, and marketing technology
• Hire, mentor, and develop a high-performing demand generation team

Head of Business Operations

Commercial Account Executive

Software Engineer, Backend

Director, Demand Generation