Common Great

Senior Customer Success Engineer

Common Great

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

PythonSQLTypeScript

About the role

  • Serve as the primary post-sales technical expert on key accounts
  • Troubleshoot and resolve complex issues across custom integrations and data pipelines.
  • Act as a technical escalation point during onboarding and post-launch.
  • Facilitate alignment with stakeholders on how to measure and attribute value
  • Bring clarity to RevOps, Marketing, and Sales Ops on ambiguous data questions
  • Maintain customer trust when technical answers aren't black-and-white
  • Create reusable templates, playbooks, and documentation that reduce cycle time
  • Identify patterns across escalations and advocate for permanent Product fixes
  • Maintain a technical knowledge base that enables teams to self-serve
  • Support IMs on complex onboarding projects requiring deep technical expertise
  • Partner with CSMs to ensure technical issues do not hinder adoption or value realization
  • Own recurring technical issues post-launch
  • Represent customer voice in technical product discussions
  • Collaborate with Product & Engineering on bug triage, feature requests, and release readiness.
  • Drive systemic improvements based on common patterns observed across customers

Requirements

  • 5-8 years in technical customer-facing roles (CSE, Solutions Engineer, RevOps, TPM, Technical Implementation)
  • Deep expertise with CRMs and Integrations
  • Experience navigating attribution, data definition, or ROI conversations with enterprise stakeholders
  • Proven track record building leverage through documentation, templates, and process improvement
  • Demonstrated ability to own outcomes in ambiguous technical environments
  • Familiarity with SQL and a programming language such as Typescript/Python/etc. (preferred)
  • Experience with GTM tools, Customer Intelligence platforms, or RevOps technology (preferred)
Benefits
  • Competitive base compensation with meaningful equity ownership
  • Health insurance including medical, dental, and vision, HSA and FSA
  • We pay 100% of your employee premium and 50% of your premium for any dependents
  • Unlimited Paid Time Off
  • Paid Company Holidays
  • Work from home policy including a laptop and support for your home office needs
  • Monthly Remote Stipend
  • 401(k) self contribution
  • Paid Family Leave
  • Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLTypescriptPythoncustom integrationsdata pipelinesdocumentationtemplatesprocess improvementtechnical troubleshootingdata definition
Soft Skills
customer truststakeholder alignmentambiguity managementadvocacycollaborationoutcome ownershipcommunicationproblem-solvingtechnical expertisepattern identification