Common Great

Renewals Manager

Common Great

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $100,000 - $130,000 per year

About the role

  • Own Growth Renewals, managing a high-volume book of business with varying contract terms and renewal cycles.
  • Drive renewal motions end-to-end, including outreach, negotiation, contract execution, and close.
  • Partner with Customer Success to assess account health, usage, and renewal risk well ahead of contract end dates.
  • Proactively identify churn risk and take action to mitigate through value reinforcement and alignment.
  • Manage renewal transactions efficiently and consistently, balancing speed with a strong customer experience.
  • Maintain accurate renewal forecasts and pipeline hygiene in partnership with RevOps.
  • Ensure renewal terms, pricing, and approvals align with Common Room policies.
  • Work closely with Customer Success, RevOps, Finance, Legal, and Billing to ensure smooth renewal execution.
  • Escalate complex or at-risk renewals appropriately while remaining accountable for outcomes.
  • Provide clear visibility into renewal status, risks, and outcomes.
  • Identify patterns across Growth renewals related to churn drivers, pricing sensitivity, product adoption, and expansion signals.
  • Share insights and recommendations with the Head of Account Management to improve renewal strategy, tooling, and process at scale.

Requirements

  • Have 3–6+ years of experience in Renewals, Account Management, Customer Success, or Sales roles in SaaS.
  • Have experience managing high-volume renewals in a Growth, SMB, or commercial segment.
  • Are comfortable owning transactional processes while still thinking strategically about scale.
  • Communicate clearly and confidently with customers around pricing, contracts, and value.
  • Are highly organized and able to manage competing deadlines and priorities.
  • Enjoy working cross-functionally to solve process and customer experience challenges.
  • Bring a data-informed mindset and are curious about what drives retention and churn.
  • Thrive in fast-paced, scaling environments.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
renewal managementcontract negotiationpipeline managementforecastingdata analysiscustomer retention strategieschurn risk assessmenttransactional process ownershipSaaS experienceaccount management
Soft Skills
communicationorganizational skillsstrategic thinkingcross-functional collaborationproblem-solvingcustomer experience focustime managementadaptabilitycuriosityaccountability