Common Great

Head of Account Management

Common Great

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $280,000 - $360,000 per year

Job Level

Lead

About the role

  • Build & Lead the Account Management Function
  • Design and build Common Room’s Account Management strategy, structure, and operating model across all customer segments.
  • Hire, develop, and lead a high-performing team of Account Managers over time.
  • Establish best practices for account planning, renewals, expansion motions, forecasting, and executive engagement.
  • Define success metrics for retention, expansion, and customer health in partnership with RevOps and Customer Success.
  • Own Renewals Across the Install Base
  • Own renewals for Common Room customers across all segments, ensuring predictable retention and strong gross and net revenue performance.
  • Lead complex renewal cycles involving procurement, security, legal, and executive stakeholders where applicable.
  • Proactively surface renewal risk and align internal teams early to mitigate churn.
  • Elevate how Common Room articulates value and ROI to customer leadership.
  • Own Expansion & Product Adoption
  • Own expansion revenue across the Common Room install base, identifying growth opportunities across teams, use cases, and business units.
  • Lead the go-to-market strategy for introducing two new products within existing customers, in close partnership with Product, Sales, and Marketing.
  • Develop repeatable, segment-aware expansion plays that scale from SMB through enterprise.
  • Drive executive-level conversations around roadmap alignment, value realization, and long-term partnership.
  • Partner Cross-Functionally
  • Work collaboratively with leaders across Customer Success, Sales, Solutions, Product, Marketing, and RevOps to deliver cohesive customer outcomes.
  • Bring customer insights from across segments back to influence product roadmap, packaging, and GTM strategy.
  • Serve as a senior escalation point for complex customer situations, balancing advocacy and commercial outcomes.
  • Ensure a seamless customer experience across pre-sale, post-sale, renewal, and expansion motions.

Requirements

  • 8–12+ years of experience in Account Management, Sales, or Customer Success roles supporting SaaS customers across multiple segments.
  • Have experience building or scaling an Account Management or post-sale revenue function.
  • Have owned renewals and expansion across a broad install base, including high-ACV and high-volume customer motions.
  • Are comfortable operating at both the strategic and tactical level—setting vision while staying close to key customers.
  • Bring strong technical fluency across GTM tooling, data concepts, and integrations.
  • Can lead customer conversations with credibility while remaining collaborative and customer-centric.
  • Have grit and resilience—you navigate long cycles, negotiation friction, and organizational change with composure.
  • Enjoy building durable, long-term customer partnerships.
  • Are willing to travel as needed for strategic customer meetings and events.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementSalesCustomer SuccessRenewalsExpansionGTM strategyForecastingCustomer health metricsNegotiationSaaS
Soft Skills
LeadershipCollaborationCustomer-centricResilienceGritStrategic thinkingTactical executionCommunicationProblem-solvingRelationship building