Common CENTS™ Solutions, Inc.

Implementation Specialist

• Implement projects as assigned by the Director of Professional Services
• Embrace new and innovative ways of implementing product and services strategy
• Maintain communication with customers and internal departments on incidents that are escalated
• Address escalations from other departments
• Perform other duties as assigned

Project and Implementation Specialist

Project Manager

• Managing timelines and meeting project deadlines.
• Maintaining and accurately reporting and documenting ongoing communications with existing customers.
• Oversee the installation, create and manage the scheduling of the projects of the software at client sites, delivering quality results on-time.
• Oversee the scheduling of training resources and work with sales personnel to ensure a smooth client transition from sales to pre-installation to installation.
• Consult with clients to review their current work processes to assess their needs/requirements and compare to functionality to ensure a good fit.
• Build and maintain client relations on an ongoing basis to ensure successful implementations and strong long term client relationships.
• Assist clients to create milestones and set proper expectations of who is responsible for each task.
• Discuss client requirements and explain functionality.
• Schedule and conduct Review Meetings with the trainers and clients to maintain lines of communications between teams and clients.