Common CENTS™ Solutions, Inc.

Customer Success Manager

• Provide timely and efficient application and basic technical support to existing customers via phone, web, or email
• Must be able to multi-task in a face-paced environment, set priorities within time constraints and complete assigned tasks on time
• Must be able to learn and retain knowledge quickly, problem solving and troubleshooting skills are a must
• Deliver courteous and professional message with the ability to deliver an A+ customer experience
• Provide basic training to customers on installed products
• Call case management may require work outside normal business hours
• Participation in our afterhours support on call program
• Other duties as needed

Customer Success Representative

Implementation Specialist

• Implement projects as assigned by the Director of Professional Services
• Embrace new and innovative ways of implementing product and services strategy
• Maintain communication with customers and internal departments on incidents that are escalated
• Address escalations from other departments
• Perform other duties as assigned

Project and Implementation Specialist

Project Manager

• Managing timelines and meeting project deadlines.
• Maintaining and accurately reporting and documenting ongoing communications with existing customers.
• Oversee the installation, create and manage the scheduling of the projects of the software at client sites, delivering quality results on-time.
• Oversee the scheduling of training resources and work with sales personnel to ensure a smooth client transition from sales to pre-installation to installation.
• Consult with clients to review their current work processes to assess their needs/requirements and compare to functionality to ensure a good fit.
• Build and maintain client relations on an ongoing basis to ensure successful implementations and strong long term client relationships.
• Assist clients to create milestones and set proper expectations of who is responsible for each task.
• Discuss client requirements and explain functionality.
• Schedule and conduct Review Meetings with the trainers and clients to maintain lines of communications between teams and clients.