Common CENTS™ Solutions, Inc.

Customer Success Manager

• Provide timely and efficient application and basic technical support to existing customers via phone, web, or email
• Must be able to multi-task in a face-paced environment, set priorities within time constraints and complete assigned tasks on time
• Must be able to learn and retain knowledge quickly
• Problem solving and troubleshooting skills are a must
• Deliver courteous and professional message with the ability to deliver an A+ customer experience
• Provide basic training to customers on installed products
• Call case management may require work outside normal business hours
• Participation in our afterhours support on call program
• Other duties as needed

Customer Success Representative

Implementation Specialist

• Implement projects as assigned by the Director of Professional Services
• Embrace new and innovative ways of implementing product and services strategy, shaping CCS as an effective and modern provider providing solutions that are expected by contemporary customers.
• Maintain communication with customers and internal departments on incidents that are escalated.
• Address escalations from other departments.
• Perform other duties as assigned.

Customer Success Representative

Project and Implementation Specialist